CPC Processor Customer Support

As a CPC Processor Customer Support at Datavant, you will primarily handle calls regarding medical record requests from patients, insurance companies, and attorneys. Your duties will include processing these requests, providing status updates, and documenting all interactions accurately in multiple systems. Proficient use of Microsoft Office applications like Word and Excel is essential, as you'll need to manage records effectively in a dual-monitor setup.

To qualify for the CPC Processor Customer Support position at Datavant, candidates should have a strong background in customer service, particularly in a call center environment. Proficiency in Microsoft Office, especially Word and Excel, is necessary. Additionally, you should possess excellent communication skills and the ability to handle a high volume of calls while maintaining accuracy and attention to detail.

At Datavant, new hires for the CPC Processor Customer Support role undergo a comprehensive training program that includes both onsite and virtual sessions. This program is followed by job shadowing with an assigned mentor, ensuring that you gain the hands-on experience needed to excel in your role of processing medical record requests efficiently.

Employees in the CPC Processor Customer Support position at Datavant enjoy a complete benefits package that includes health, vision, and dental insurance, along with a 401k savings plan. Additionally, there's tuition assistance available to support your ongoing education and professional development.

Yes, the CPC Processor Customer Support position at Datavant is a full-time remote role. Employees are expected to work Monday through Friday, from 8 am to 5 pm EST, allowing for a structured schedule while managing responsibilities from the comfort of your own home.

When answering this question, highlight specific roles you've held in customer support, focusing on the skills and experiences that apply to the CPC Processor Customer Support position at Datavant. Discuss how you managed high call volumes, resolved inquiries efficiently, and maintained customer satisfaction.

To answer effectively, explain your method for prioritization, such as assessing urgency and importance. Share a practical example demonstrating how you successfully managed multiple requests and ensured timely responses, emphasizing your organizational skills relevant to the CPC Processor Customer Support role.

Discuss your proficiency with tools, particularly Microsoft Office Suite. Highlight any past experience with customer relationship management (CRM) systems or data management platforms that align with the responsibilities of the CPC Processor Customer Support role at Datavant.

When addressing this question, share your approach to managing challenging conversations, such as remaining calm, empathetic listening, and finding solutions. Provide an example from your past experiences that demonstrates your ability to transform a potentially negative situation into a positive outcome.

Craft your response to convey a genuine interest in Datavant's mission and its commitment to leveraging data for healthcare improvement. Discuss your values aligning with the company's and how you believe your skills in customer support will contribute significantly to the CPC Processor Customer Support role.

To respond effectively, narrate a specific instance where you made an error, focusing on how you took responsibility, corrected the mistake, and implemented measures to prevent it from happening again. This demonstrates accountability and a commitment to continuous improvement, qualities valued in a CPC Processor Customer Support role.

Highlight your processes for double-checking work, using checklists, or any tools that help maintain accuracy. Explain how these practices have been beneficial in your previous roles, especially ones relevant to the CPC Processor Customer Support position.

Discuss your personal strategies for remaining organized, such as time management techniques, use of task management software, or maintaining structured workspaces. Relate these strategies to your ability to meet the demands of the CPC Processor Customer Support position efficiently.

In your answer, reflect on your research about Datavant and emphasize your understanding of its goal to enhance healthcare through data exchange. Discuss how this mission resonates with your professional values and how you see yourself contributing to it as a CPC Processor Customer Support.

To answer this, share examples of how you've collaborated effectively in previous roles. Discuss your approach to teamwork, communication, and supporting colleagues, emphasizing how these skills will benefit you in the CPC Processor Customer Support role at Datavant.