Operations Manager, HCA

As an Operations Manager at Datavant, your primary responsibilities include providing leadership and direction for staffing, planning and executing operations to ensure quality customer service, and managing financial metrics for the company. You will also oversee regional staff, conduct performance reviews, recruit competent employees, and ensure rigorous training on new products. Your leadership is crucial in fostering a positive customer engagement experience and resolving any escalated concerns timely.

To qualify for the Operations Manager position at Datavant, candidates must possess at least a High School Diploma or GED, with preferences for a four-year degree in business or related fields. Additionally, you should have demonstrated leadership abilities, exceptional organizational skills, and a strong background in problem analysis and resolution. Experience in operational management within the healthcare sector is a significant advantage, as is proficiency with the Microsoft Office suite.

The Operations Manager at Datavant plays a pivotal role in elevating customer satisfaction by ensuring that operations run smoothly and efficiently. By addressing customer issues proactively, conducting regular business reviews, and organizing training on new products for staff, you ensure that service delivery remains at a high standard. Your efforts directly influence member retention by fostering a positive experience throughout every interaction with our clients.

At Datavant, the Operations Manager position comes with numerous growth opportunities. As part of a rapidly scaling company, you'll have the chance to take on increasing responsibilities and influence strategic decisions directly impacting business outcomes. Our commitment to employee development means you'll have access to resources that enhance your personal and professional growth within the organization. With a culture that embraces high-potential individuals, your career can thrive in this inspiring environment.

Yes, Datavant embraces a remote-first culture, allowing the Operations Manager to work from anywhere in the United States. This approach empowers employees to create a working environment that best suits their needs while maintaining high collaboration and communication with their teams. Joining Datavant means you can enjoy a flexible work setting while contributing effectively to our mission in healthcare.

In such a scenario, I would approach the team member with a private and supportive conversation to understand any underlying issues. It's essential to provide constructive feedback, set clear expectations moving forward, and offer assistance or resources that enable them to improve. Regular follow-ups and performance management reviews would be vital in tracking progress and ensuring accountability.

Certainly! In my previous role, I identified bottlenecks in our workflow that hindered productivity. I initiated a process audit, gathered team feedback, and implemented new tools for project management. As a result, we streamlined our operations, which increased output by 20% and significantly reduced turnaround times for client projects.

I have extensive experience tracking financial metrics such as revenue mix and labor productivity standards. I regularly analyze these metrics to inform operational strategies, enabling me to optimize resource allocation and enhance profitability. By leveraging financial data, I can make informed decisions that align with the company’s overall goals and ensure a sustainable operating model.

My approach focuses on creating a strong virtual connection through regular communication, transparency, and team engagement activities. I set clear expectations and outcomes for our projects, and I implement a system for frequent check-ins to address any concerns. Recognizing team contributions and fostering an environment of collaboration helps maintain motivation and ensures that we meet performance expectations.

Prioritizing customer service excellence involves creating a service-oriented culture within the team. I regularly gather feedback from clients and track service delivery metrics to identify areas for improvement. By training staff on best practices and keeping open communication lines, I ensure we meet and exceed customer expectations consistently.

I believe in a comprehensive and ongoing training approach that includes both formal and informal methods. This could mean scheduled training sessions for product launches, paired learning with experienced staff members, or access to online courses. Regular assessments and feedback help adapt our training programs to meet the evolving needs of staff and the business.

When addressing conflict, I would first meet with the involved parties separately to understand each perspective. Then, I would facilitate a joint discussion where each person can express their views in a constructive manner. By guiding the conversation to focus on finding a solution that meets everyone's needs, I foster a collaborative atmosphere and help rebuild the team dynamic.

Key performance indicators for my role would include customer satisfaction scores, employee turnover rates, operational efficiency metrics, and financial performance indicators. By tracking these KPIs, I can gain insights into our performance, identify areas for improvement, and set actionable goals that drive continuous progress.

In a previous position, I led a significant organizational change in our workflow process. I began by communicating the reason for the change and how it would benefit the team and clients. Engaging my team in discussions about the new process helped mitigate resistance. Providing training and ongoing support ensured a smooth transition, and we successfully adopted the new approach ahead of schedule.

I stay informed about industry trends through regular engagement with professional networks, attending webinars, and analyzing market research. Subscribing to relevant publications and participating in industry conferences also provides valuable insights. This knowledge empowers me to make informed decisions and innovate within our operational framework.