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Operations Manager​/Salt Palace Convention Center

Position: Operations Manager (Salt Palace Convention Center)ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Operations Manager for ASM Global/Salt Palace Convention Center. Under the guidance of the Assistant Director of Operations, the Operations Manager has a key leadership role in overseeing all facets of day-to-day operations, event setup, and housekeeping, as well as overseeing administrative tasks for the support and operational needs of the Operations department.This consists of scheduling, payroll, onboarding and offboarding, succession planning, training, and oversight of disciplinary measures for the team.Essential Duties and Responsibilities• Leads daily facility operations planning meetings with Operations management and supervisors and conducts regular staff meetings.• Collaborate with cross-functional teams to optimize facility operations and enhance service delivery.• Partners with the HR Recruiter to oversee all interviewing, hiring, training, scheduling, and performance management of Operations staff.• Conducts performance reviews of Operations staff and provides ongoing coaching and support.• Oversees requisitioning of supplies, maintains equipment and supplies inventory controls.• Ensure facility and events are in “show ready condition” through training and oversight of shift Supervisors.• Assigns and oversees work orders and ensures staff complete work orders in a timely manner for event set ups and changeovers.• Partners with HR to deliver progressive disciplinary actions, including counseling, documentation of incidents, up to dismissal of employees.• Takes inventory and analyzes and makes recommendations for capital expenditure and/or improvements to the facility.• Purchase and maintain an inventory of supplies for the department.• Develops and monitors equipment preventative and corrective maintenance programs in collaboration with the Director of Operations.• Performs direct repair work as required to maintain operational readiness.• Conducts regular reviews of Operations staff members.• Sets performance goals and objectives, ensuring all work meets established standards of excellence.• Ensures all work is completed on time and meets established standards of quality.• Identifies opportunities for process improvements and implements best practices to enhance operational efficiency.• Performs all other duties or special projects that are requested or needed.Experience & Knowledge• At least three (3) years of labor management experience preferred.• Mechanical experience and capability preferred.• Ability to read blueprints, sketch diagrams, and CAD drawings preferred.• Basic computer skills and efficiency in Microsoft Office required.• Experience in Workday and ABI preferred.• Good leadership and communication skills required.• Strong problem-solving, planning, organizational, and logistical skills.• Exceptional interpersonal and communication skills (oral and written).• Ability to build effective relationships with diverse stakeholders and work collaboratively.• Comfortable with exposure to adverse weather conditions, cleaning chemicals, and flexible/irregular hours (including evenings, weekends, and holidays) to ensure comprehensive department coverage and goal achievement.• Physical ability to lift up to 75 pounds, perform bending, stooping, climbing, and operate industrial equipment.Job TypeFull-time, 40 hours per week, In-OfficeSalary$63,000-$67,000 annual salaryScheduleMonday-Friday, Weekend Availability Required, as needed based on event scheduling and job requirementsBenefits• Medical, Dental, Vision Insurance• OptionalBenefits:FSA, Critical Illness, Accidental, Hospital Indemnity, Legal, , Short-Term & Long-Term Disability, Supplemental Life Insurance• 401(k), Company Match 100% of up to 3%• Unlimited PTO Structure• 11 Paid Holidays• 2 Paid Personal Days• Annual 80 Hours Sick TimeNoteThe essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.RecruiterJordan White ASM GLOBAL100 South West Temple Salt Lake City, Utah 84101Applicants who need reasonable accommodation to complete the application process may contact .ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply. VEVRAA Federal Contractor#J-18808-Ljbffr
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What You Should Know About Operations Manager​/Salt Palace Convention Center, ASM Global

As the Operations Manager at the Salt Palace Convention Center with ASM Global, you will take on a pivotal role in steering the operations of one of Salt Lake City’s premier facilities. Under the mentorship of the Assistant Director of Operations, your days will revolve around leading the team in managing daily operations, orchestrating event setups, and ensuring overall facility readiness. You’ll be the glue that holds the operations team together, with responsibilities that span from overseeing administrative tasks, scheduling, and payroll management to conducting staff training and performance reviews. Your knack for organizing daily planning meetings will help streamline processes and enhance service delivery, while your collaborative spirit will ensure you work hand-in-hand with cross-functional teams to optimize every event held at the venue. An essential part of your role will be to maintain the inventory and requisition supplies, ensuring the center has what it needs when it needs it. You’ll be tasked with regularly assessing the performance of your team, providing essential coaching, and implementing improvements to increase operational efficiency. As someone comfortable working in a dynamic environment, you know that unexpected challenges can arise; your problem-solving skills will be crucial in these moments. And let’s not forget the amazing benefits that come with the job—from competitive salary and health insurance to unlimited PTO—ASM Global truly values their team, making the Salt Palace Convention Center a fantastic place to advance your career. If you’re looking for an engaging and rewarding leadership opportunity, this is the job for you!

Frequently Asked Questions (FAQs) for Operations Manager​/Salt Palace Convention Center Role at ASM Global
What are the main responsibilities of an Operations Manager at Salt Palace Convention Center?

As an Operations Manager at the Salt Palace Convention Center, you will oversee daily operations which include event setups, housekeeping, and administrative tasks relevant to the Operations department. You will lead planning meetings, collaborate with various teams, and support HR in hiring and training operations staff, all while ensuring that the facility is in excellent condition for events.

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What qualifications do I need to become an Operations Manager at the Salt Palace Convention Center?

To qualify for the Operations Manager position at Salt Palace Convention Center, applicants typically need at least three years of labor management experience, along with mechanical capabilities. Familiarity with Microsoft Office and experience with tools like Workday and ABI are preferred, along with strong leadership, communication, and organizational skills.

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What benefits does ASM Global offer to Operations Managers at the Salt Palace Convention Center?

ASM Global provides an attractive benefits package for Operations Managers at the Salt Palace Convention Center, including medical, dental, and vision insurance, as well as additional benefits like FSA, 401(k) with company match, unlimited PTO, and holiday pay. This ensures a work-life balance while providing peace of mind for you and your family.

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How does the Operations Manager position contribute to event success at Salt Palace Convention Center?

The Operations Manager is integral to event success at Salt Palace Convention Center by ensuring all logistics are flawlessly executed, from setup to tear down. By leading and training a cohesive team, creating efficient processes, and managing resources effectively, the Operations Manager helps to deliver a smooth event experience for both clients and attendees.

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What is the work schedule like for the Operations Manager at the Salt Palace Convention Center?

The work schedule for the Operations Manager at the Salt Palace Convention Center primarily falls between Monday and Friday, but flexibility is essential as weekend availability may be required based on event scheduling. This ensures that the operations team is always adequately staffed and prepared for successful events.

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Common Interview Questions for Operations Manager​/Salt Palace Convention Center
Can you describe your experience with labor management in a large facility?

When answering this question, focus on specific examples from your previous roles where you managed labor effectively, detailing how you handled scheduling, performance evaluations, and team dynamics to improve operational efficiency.

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How do you prioritize multiple tasks during a busy event day?

Outline your organizational strategies, including how you assess urgency and delegate responsibilities among your team to ensure that all tasks, from setup to execution, are completed in an orderly fashion.

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What steps do you take to maintain staff morale and motivation?

Discuss your approach to fostering a positive work environment, emphasizing the importance of recognition, open communication, and providing professional development opportunities to keep team morale high.

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How familiar are you with facility maintenance processes?

If you have direct experience with facility maintenance, explain how you have implemented preventive maintenance programs or handled repairs. If limited, express your willingness to learn and adapt.

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Describe a time you improved operational efficiency in a past role.

Provide a specific example where you identified inefficiencies, proposed a solution, and successfully implemented changes that resulted in improved productivity within the team or facility.

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What role does communication play in your management style?

Highlight your belief in transparent communication, how it fosters teamwork, and ensure everyone is on the same page, especially in high-pressure situations.

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What strategies do you use for effective team collaboration?

Discuss specific strategies such as regular meetings, clear goal setting, and using collaboration tools to encourage teamwork and facilitate information sharing among team members.

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How do you handle unexpected challenges during events?

Emphasize your problem-solving skills, ability to think on your feet, and how you remain calm under pressure while delegating tasks to your team to address challenges swiftly.

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What experience do you have with inventory management?

Discuss any systems you have used for inventory control, your approach to maintaining supplies, and how you ensure that inventory levels meet operational demands efficiently.

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How do you assess the performance of your team?

Talk about the importance of regular performance reviews, feedback sessions, and how you set measurable goals that align with the overall operational objectives of the facility.

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EMPLOYMENT TYPE
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DATE POSTED
December 7, 2024

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