Job details

Warranty Service Representative (Future Opportunity)

Job Description

David Weekley Homes is seeking a Warranty Service Representative to join our Orlando team. This position requires someone who is a self-starter able to work independently as well as work closely with customers, builders, and sub-contractors in a fast paced environment while achieving high levels of customer satisfaction.

Warranty Service Representatives (WSR's) resolve warranty calls made by David Weekley Home Owners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSR's are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.

Responsibilities include:

Coordinate and schedule all other repairs with contractors and customers
Follow up, inspect and ensure completion of all repairs
Hold contractors accountable for results
Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
Manage your budget
Performing minor repairs
Handle multiple tasks, as well as projects within designated timeframes
The ability to say "no" and overcome objections in a professional manner
Responsible for achieving high levels of customer satisfaction

Qualifications

A positive attitude and good social/interpersonal skills are essential
Must be able to deal with and remain calm in confrontational situations and deal with negativity
Previous experience in the home building industry and/or some home repair experience is helpful
Previous experience in a customer service environment
Have exceptional listening and communications skills
Follow up and follow through consistently to deliver outstanding service
Have excellent time management, organizational and scheduling skills

Additional Information

What We Offer:

Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 18 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.

We offer an excellent benefits package that includes:

Health Insurance - Medical, Dental and Vision
401k and discretionary 8% match
Employee Stock Ownership Plan
Profit Sharing
Vacation, Paid Holidays, plus PTO
New Home Discount for Team Member and Family
College Scholarship Program
Community Outreach
Sabbaticals
And more!

David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Warranty Service Representative (Future Opportunity), David Weekley Homes

Are you ready to jump into a dynamic role with David Weekley Homes as a Warranty Service Representative? If you're passionate about customer service and love solving problems, this might just be the perfect fit for you! Based in sunny Orlando, FL, you’ll have the opportunity to work independently while also connecting with homeowners, builders, and subcontractors in a fast-paced environment. Here, you’ll take charge of warranty calls from David Weekley Homeowners, visiting their homes to inspect issues and determine if they’re covered under warranty. Your role will involve coordinating and scheduling repairs, ensuring all tasks are completed to achieve high customer satisfaction. You’ll help customers understand how to maintain their homes and be instrumental in managing contractor accountability. Excellent interpersonal skills are a must, as you will need a positive attitude even in challenging situations. If you have experience in the home building or repair industry, and you thrive on being organized and efficient, your skills will shine here. Plus, with David Weekley Homes recognized as one of the best companies to work for, you can expect a supportive environment along with great benefits such as health insurance, a 401k plan, and even employee stock ownership. So come, bring your expertise, and help us deliver outstanding service to our homeowners!

Frequently Asked Questions (FAQs) for Warranty Service Representative (Future Opportunity) Role at David Weekley Homes

What are the responsibilities of a Warranty Service Representative at David Weekley Homes?

As a Warranty Service Representative at David Weekley Homes, your key responsibilities include resolving warranty calls from homeowners, inspecting issues at homes, coordinating repairs with subcontractors, and ensuring an excellent level of customer satisfaction. You'll manage multiple tasks, hold contractors accountable, and guide customers on home maintenance.