Customer Service Rep(06244) - 1018 Mahogany Way

As a Customer Service Rep (06244) at Domino's in Severance, your primary responsibilities include taking customer orders over the phone and in-store, creating pizzas with attention to detail, maintaining cleanliness in the kitchen and customer areas, and ensuring every customer feels valued and heard. You’ll also engage in team activities that promote a fun and positive workplace culture.

To become a Customer Service Rep (06244) at Domino's in Severance, candidates typically need a high school diploma or equivalent, excellent communication skills, and a positive attitude towards customer service. Having prior experience in a customer-facing role can be beneficial but is not required, as we provide on-the-job training.

Absolutely! Team Max Impact at Domino's in Severance promotes from within, giving dedicated employees the chance to advance into full-time positions or even managerial roles. The supportive local management team is invested in your professional development and encourages continuous learning.

The work environment for a Customer Service Rep (06244) at Domino's is dynamic and fun! Employees are encouraged to engage with one another and customers, working efficiently together while upholding our Core Values. You will find yourself in a lively atmosphere that values teamwork and respect.

Domino's in Severance provides comprehensive training for the Customer Service Rep (06244) role, which encompasses customer service orientation, an interactive computer program, and hands-on practice in pizza-making and customer interactions. You'll feel well-prepped and confident as you start your new position!

In your response, share a specific example where you went above and beyond to help a customer. Highlight your ability to listen, understand their needs, and find a solution that made them appreciate your efforts.

When answering, emphasize your patience and ability to empathize with the customer while remaining calm. Discuss your strategy for de-escalating situations, focusing on solutions rather than the problem.

Talk about the importance of collaboration and how working with others brings out the best in you. You might share a specific instance where teamwork led to a successful outcome.

Explain your techniques for staying focused and prioritizing tasks, such as making lists or using tools to keep track of orders. Your answer should emphasize your ability to maintain calm and efficiency under pressure.

Express your passion for helping others and making their day brighter. Perhaps you have a personal anecdote that illustrates your commitment to customer satisfaction.

A simple yes or no is not sufficient; articulate your willingness to adapt to varied schedules, highlighting the importance of being available when customers need you.

Discuss your approach to problem-solving by reassuring the customer that you will find the necessary information. Emphasize the value of teamwork and possibly consulting a colleague or supervisor.

Share your approach to managing multiple responsibilities, mentioning that you assess which tasks have the highest urgency, and remain adaptable to changing demands.

If you have prior experience, describe the types of systems you've used and highlight your proficiency. If not, express your ability to learn new systems quickly and the importance of technology in modern customer service.

Highlight your understanding of Domino's core values and commitment to customer service. Share what excites you about being part of the Severance team and how you align with the company’s mission.