Operations Supervisor

The Operations Supervisor at the Walton location is responsible for planning, scheduling, and implementing methods to ensure the most efficient movement of customers’ freight. This includes compiling production records, inspecting personnel performance, and maintaining effective communication with customers. Additionally, the supervisor will play a crucial role in training and evaluating staff, setting up appointment deliveries, and ensuring compliance with safety regulations.

To qualify for the Operations Supervisor position in Walton, candidates should have knowledge of the LTL/transportation industry and experience managing drivers and dockworkers. Additionally, a thorough understanding of the geographical area surrounding the Service Center is necessary. Applicants must be legally eligible to work in the United States, be at least 18 years old, and be fluent in English.

An Operations Supervisor in Walton can expect a professional, positive, and people-centered work environment. Our organization is dedicated to fostering growth and development, providing modern facilities, and maintaining clean, late-model equipment to support operations effectively.

The Operations Supervisor role in Walton offers a comprehensive benefits package that includes health, dental, vision insurance, and AD&D coverage. Additionally, employees enjoy paid holidays, paid vacation and personal days, and a 401(k) plan with company match, making it a rewarding position.

An Operations Supervisor can significantly impact overall operations in Walton by executing efficient routing methods, improving service standards, and enhancing team performance. By leading the staff's training and implementing safety practices, the supervisor ensures high-quality service, contributing to the company’s growth and excellence in customer service.

When discussing your experience in the LTL transportation industry, focus on specific roles you’ve held, the challenges you faced, and how you overcame them. Share examples that demonstrate your knowledge of operational procedures, customer service, and the importance of safety regulations.

Effective communication is crucial in operations. Cite examples of how you’ve facilitated meetings, provided feedback, or utilized communication tools to keep your team informed and engaged. Highlight your approach to resolving misunderstandings or conflicts as well.

Discuss specific strategies you’ve successfully implemented in the past, such as setting clear goals, offering training, or using performance metrics. Emphasize your ability to motivate and support your team's development to enhance overall productivity.

When addressing underperformance, discuss your approach to identifying the root cause, providing constructive feedback, and creating a development plan. Share a real-life example if possible, focusing on the positive outcomes achieved.

Explain your organizational skills and experience with logistics or scheduling software. Provide an example of how you've effectively scheduled deliveries while minimizing costs and maximizing service quality.

Detail the key safety practices you believe are essential in operations, such as employee training, regular safety checks, and compliance with DOT and OSHA regulations. Highlight how you’ve implemented these practices in previous roles.

Share your leadership style and how it adapts to different situations. Whether you view yourself as a democratic leader or prefer a more directive approach, ensure you highlight how you engage with your team and foster a positive work environment.

Discuss any logistics management software you've used for tracking performance metrics. Explain how these tools helped you analyze data, improve processes, and enhance service delivery in previous roles.

Express your enthusiasm for working with a reputable company like this one. Highlight your alignment with its values and culture, and how your experience aligns with the organization’s goals in providing excellent service and a supportive work environment.

Discuss your conflict resolution approach, which could include active listening, considering both parties’ perspectives, and working collaboratively to find a viable solution. Providing an example can demonstrate your effectiveness in handling conflicts constructively.