DC Ops Technician II

Job Summary: The Data Center Operations Technician owns the responsibility of all IT Infrastructure,
including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.

Work Location: Onsite-Richardson, TX

Work Hours/Days: Either the 2nd or 3rd Shift. Must be willing to work weekends and holidays.

Key Responsibilities:

• Responsible for monitoring and prioritizing an internal ticketing system to provide customer support.
• Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat
• Enterprise Server, Ubuntu Linux or VMWare ESX Server.
• Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs(using PXE), Firmware updates and basic OS troubleshooting.
• Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling.
• Installation of network device hardware including switches, firewalls, load-balancers, and security appliances.
• Installation of hardware on storage devices including DAS and NAS arrays.
• Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.

Qualifications:

• Minimum 1-year experience working in a data center environment or equivalent technology background.
• Minimum 1-year experience or ability to show familiarity with building, repairing, or upgrading hardware components required.
• Minimum 1-year experience in a customer service-oriented position preferred.
• High School Diploma or equivalent is required.
• Strong understanding of storage RAID configurations and requirements.
• Ability to work a flexible schedule, 24x7x365 coverage required including holidays and weekends.
• Must be able to lift 50 lbs. overhead.

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Federal Investigation

• This role will be supporting our Federal Customers and new hires will undergo an investigation from the US Government.
• US Citizenship is required.

Job Type: Full-time

Pay: $26.35 - $33.65 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Richardson, TX 75081: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Data center: 1 year (Required)

Work Location: In person