Job details

Customer Success Manager

DebtBook is seeking a Customer Success Manager to maintain positive client relationships and drive product adoption within a growing team. The ideal candidate will excel in communication and relationship building.

Skills

Customer success experience in SaaS
Excellent communication and presentation skills
Negotiation skills and conflict resolution
Experience with CRM and CSP software
Organizational and time management skills
Passion for technology

Responsibilities

Own a book of business and retention of assigned accounts
Develop and maintain trusted advisor relationships with customers
Identify goals and desired outcomes with customers
Educate customers on product changes and new functionalities
Lead renewal discussions and identify revenue growth opportunities
Monitor customer health and create risk mitigation plans
Provide training to new and existing customers

Education

Bachelor's degree preferred

Benefits

Competitive salaries plus equity
Comprehensive health insurance
401(k) with employer match
Flexible work schedules
Unlimited PTO
Professional development opportunities

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By DebtBook

DebtBook is powerful, cloud-based debt and lease management software for finance teams in local government, higher education, and healthcare. Our software helps these teams manage their debt and leases in the cloud, driving efficiency, collaborati...

4 jobs

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FUNDING

Growth

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE