HR Mobility Specialist (Certified Canadian Immigration Consultant)

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

About the Role

You will oversee all aspects of the Canadian immigration process and will be responsible for communicating with clients, gathering application documents, reviewing files, and submitting applications. You will be responsible for an array of Canadian immigration cases from inception to resolution, including but not limited to economic, family, and business immigration. You will be required to follow the outlined company-developed onboarding and processing workflows.

Key Responsibilities

• Pre-assessment and consultation with clients to determine whether the client has the ability to work within Canada.

• Pre-assessment and consultation with clients to determine whether the client is eligible for a Canadian immigration benefits

• Generation of immigration options and action plans tailored to the client’s needs and situation

• Handling of administrative tasks to support client’s onboarding process (retainer agreement preparation, proposal submission, invoice creation, etc.)

• Collection and revision of documents and data prior to submission of final application

• Communication with clients to obtain required/ missing documentation or advise on required changes to documentation previously submitted

• Mining the client’s file for information and following up on outstanding information

• Preparation of all documents and applications for the client

• Communication with clients for status updates throughout the lifecycle of their application

• Conducting online research on the Government or provincial websites, and other industry resources in order to devise effective strategies for common and more complex cases.

• Meeting and greeting prospective applicants, visitors, and clients virtually and over the phone

• Drafting submission/cover letters, working off precedents when appropriate or writing documents from scratch.

• Corresponding with the government on behalf of the clients and the RCIC regarding their applications.

• Leveraging government/provincial resources to ensure company processes are current and appropriate documents are being used.

• Full accountability of assigned elements of a file or application

• Checking client ledger to determine if any disbursements must be billed out. Tracking file progress against retainer to send a billing request to accounting, once certain milestones are reached with the client

• Ensuring that timelines and deadlines are diarized and met including expiry dates and other key dates by recording all progress and milestones in the case management system for all client files.

• Scheduling appointments through Google Calendar, Zoom and/or others for meetings with clients, agents, partners, and overseas offices.

• Keeping updated and helping  educate staff members on new policies and changes announced by the Canadian or provincial governments.

• Monitoring emails from industry associations and regulatory bodies (i.e. CAPIC & ICCRC) for updates on regulatory changes, continuing education, continuing professional development (CPD’s), events (Webinars) and in-person conference registrations, networking opportunities, and other resources.

Requirements

• 5+ year of experience working in a law firm, corporate, or startup setting

• Must hold an RCIC license to practice Immigration

• Must hold CICC license to practice immigration in Quebec

• Strong attention to detail, writing, logical reasoning, and communication skills

• Strong client services skills:

  • Experience directly interacting for customers via email, call, and video

  • Experience anticipating clients’ needs and addressing their concerns

• Experience managing individual pipeline and proven ability to juggle multiple customers and priorities, keeping all customers informed of changes to deadlines

• Ability to function independently while following established directions and processes with limited hand-holding

• Familiarity with JIRA, Zendesk and Slack as a plus!
  

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.