Mobility Analyst - job 1 of 3

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Responsibilities:

• Reviewing documentation, checking quality and accuracy of provided documents

• Communicating with clients/employees via emails or calls and providing immigration support at all stages of the visa application process

• Providing a high level service to customers and internal teams, prioritizing work accurately under pressure to meet deadlines

• Communication management between various internal and external stakeholders

• Engaging with internal stakeholders like Sales and and Product to feedback and identify opportunities to improve client experience

• Dealing directly with clients and high-priority cases in a timely and proactive manner

• Monitoring individual case pipelines to achieve production targets, meet critical deadlines, and increase client satisfaction

• Providing feedback in opportunities for continuous process improvement 

• Working on special projects, as assigned

• Offering consistent, industry-leading experience to customers and/or employees

• Managing workload efficiently and within SLAs

Requirements:

• 1-2 years of immigration experience

• 1-2 years of experience in customer service

• Working knowledge of US  immigration

• Experience using JIRA, Zendesk, Front, Salesforce

• Attention to detail with swift execution

• Fluent in English. Another language is a plus.

• Flexibility to work various shifts, including evenings and weekends

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.