Payroll Service Delivery Manager, IN

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Remote: this is a remote role, work from wherever you want!

What you’ll do at Deel:

• Point of contact for clients with relation to escalation of issues and working with the wider team to resolve these in a timely manner.

• Should manage Client expectation and set expectations with Payroll Services Team both In-house & Partner Teams

• To communicate with Clients, Stakeholders, Partners, Manager in a consistent manner

• Regular service review meetings with all PA Clients.

• To ensure periodic meetings, including setting agenda, recording minutes, distributing and follow up actions.

• Managing Client Satisfaction data gathering, reporting and management.

• Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all clients.

• Building long-lasting, mutually beneficial relationships in the Client Community to create a better client experience.

• Ensure timely and accurate service delivery as per client SLA’s.

Some key qualifications

• Bachelor's degree in Business, Accounting, or a related field from an accredited institution

• 3+ years of experience managing payroll functions for APAC countries (SG, MY, TH, China etc) and other countries is good to have

• Strong working knowledge of local regulations and policies related to payroll

• Ability to prioritize multiple tasks while meeting deadlines timely and accurately

• Strong verbal and written skills, to connect clients and align with various stakeholders 

• Strong interpersonal skills, explaining complex issues at an understandable level 

• Advanced knowledge of local payroll software solutions

• Intermediate knowledge of Microsoft Excel

• Strong English

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.