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Associate, Customer Support image - Rise Careers
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Associate, Customer Support - job 1 of 3

Gemini is a global crypto and Web3 platform looking to hire a Customer Support Associate. The ideal candidate will help resolve customer inquiries and enhance support operations.

Skills

  • Customer support experience
  • Verbal and written communication
  • Zendesk experience
  • Problem-solving skills
  • Financial services knowledge

Responsibilities

  • Handle high priority customer requests
  • Act as a liaison between cross-functional teams and customers
  • Handle issue escalations from management as needed
  • Work with department heads to ensure procedures are accurate
  • Create process enhancements and manage projects

Education

  • N/A

Benefits

  • Competitive starting salary
  • Discretionary annual bonus
  • Long-term equity grant
  • Comprehensive health plans
  • 401K with matching
  • Paid parental leave
  • Flexible time off
To read the complete job description, please click on the ‘Apply’ button
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CEO of Gemini
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Tyler and Cameron Winklevoss
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Average salary estimate

$70500 / YEARLY (est.)
min
max
$66000K
$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Gemini is a leading cryptocurrency exchange and custodian bank founded in 2014 by Cameron and Tyler Winklevoss. We support trading in more than 120 cryptocurrencies and have our own currency, the Gemini stablecoin.

58 jobs
MATCH
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BADGES
Badge ChangemakerBadge InnovatorBadge Rapid Growth
CULTURE VALUES
Mission Driven
Growth & Learning
Open Door Policy
Rapid Growth
Customer-Centric
Dare to be Different
Diversity of Opinions
Passion for Exploration
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Equity
401K Matching
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$66,000/yr - $75,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
October 10, 2024

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