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Associate, Customer Support - job 1 of 3
Gemini is a global crypto and Web3 platform looking to hire a Customer Support Associate. The ideal candidate will help resolve customer inquiries and enhance support operations.
Skills
- Customer support experience
- Verbal and written communication
- Zendesk experience
- Problem-solving skills
- Financial services knowledge
Responsibilities
- Handle high priority customer requests
- Act as a liaison between cross-functional teams and customers
- Handle issue escalations from management as needed
- Work with department heads to ensure procedures are accurate
- Create process enhancements and manage projects
Education
- N/A
Benefits
- Competitive starting salary
- Discretionary annual bonus
- Long-term equity grant
- Comprehensive health plans
- 401K with matching
- Paid parental leave
- Flexible time off
To read the complete job description, please click on the ‘Apply’ button
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By
Gemini
Gemini is a leading cryptocurrency exchange and custodian bank founded in 2014 by Cameron and Tyler Winklevoss. We support trading in more than 120 cryptocurrencies and have our own currency, the Gemini stablecoin.
53 jobs
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BADGES 
CULTURE VALUES
Mission Driven
Growth & Learning
Open Door Policy
Rapid Growth
Customer-Centric
Dare to be Different
Diversity of Opinions
Passion for Exploration
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Equity
401K Matching
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$66,000/yr - $75,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
October 10, 2024
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Growth & Learning
Open Door Policy
Rapid Growth
Customer-Centric
Dare to be Different
Diversity of Opinions
Passion for Exploration
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Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Equity
401K Matching
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