Chief of Staff

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Department Focus

Step into the dynamic realm of Deliverect's Strategy and Ops Department—a team comprised of highly skilled and experienced professionals who craft the magic behind the curtain, ensuring that our businesses operate with seamless efficiency. We're not just strategists; we're the optimisers, innovators, and collaborators shaping the future of operational excellence.

Deliverect users are not just clients; they are the heartbeat of everything we do. In our world, data isn't just information; it's the fuel propelling our strategic and operational decisions, ensuring we make choices that resonate with our customers. Constantly on the lookout for innovative ways to enhance our business, we exist to pave the way for our customers' success.

Optimisation is not just a goal; it's our mission. By refining our business operations, we elevate efficiency and effectiveness, supporting all business units in their continuous improvement efforts. Amid organisational changes, we lead and adapt, minimising disruption and ensuring a seamless journey. Hand-in-hand with other departments at Deliverect, we synchronise our strategies and operations with the company's overarching goals, delivering optimal results for our users. Welcome to a team where every decision is a step towards not just operational excellence but the orchestration of magic in the business realm.

Your Impact:

We are seeking a highly motivated and experienced Chief of Staff to work in partnership with our Vice President in North America to drive revenue growth across the Americas Region. This critical role will be responsible for optimizing our revenue operations processes, driving cross-functional collaboration, and delivering actionable insights to fuel growth.

• Data Consolidation and Analysis
• Consolidate and analyze data from multiple sources to identify trends, opportunities, and areas for improvement.
• Conduct in-depth data analysis to uncover insights and support strategic decision-making.
• Process Improvement and Project Management:
• Identify and implement process improvements to optimize sales, marketing, account management and customer success operations.
• Lead cross-functional projects, such as sales enablement initiatives, marketing campaign optimizations, and billing process improvements.
• Develop and execute project plans, track progress, and ensure timely delivery of results.
• Cross-Functional Collaboration:
• Foster strong relationships and collaboration between sales, partnerships, account management, customer success, finance, and marketing teams.
• Facilitate communication and alignment on shared goals and objectives.
• Resolve cross-functional issues and conflicts to ensure smooth operations.
• Research and Analytics:
• Develop and implement data-driven strategies to improve revenue performance.
• Provide actionable insights to drive sales, marketing, account management and customer success initiatives.
• Operational Excellence:
• Ensure data accuracy and integrity across all systems and processes.
• Maintain a high level of operational efficiency and effectiveness.
• Identify and implement automation opportunities to streamline workflows.
• Executive Support:
• Prepare presentations, reports, and other materials for the VP of Americas.
• Provide strategic recommendations and insights to drive business growth.
• Communicate effectively with stakeholders at all levels of the organization.

• Bachelor's degree in business administration, economics, or a related field.
• 5+ years of experience in revenue operations, sales operations, or a similar role.
• Proven experience in data analysis, reporting, and process improvement.
• Strong project management skills and the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.  
• Advanced proficiency in Excel, Salesforce, and other relevant tools.
• Experience with CRM systems and marketing automation platforms (e.g. HubSpot).
• A strong understanding of sales and marketing principles.
• A passion for data-driven decision-making and continuous improvement.

Join Deliverect: Where You Shape Tomorrow's Success

At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.

What We Bring to the Table:

Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.

Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.

Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.

Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.

A Peek into Life at Deliverect:

Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.

Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.

Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.

Equal Opportunities at Deliverect:

We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.

Rights to Work:

While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.

Supporting Your Journey:

If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.