Account Manager - Flemish/Dutch Speaking

As an Account Manager - Flemish/Dutch Speaking at Deliveroo, your primary responsibilities will involve managing a portfolio of restaurant partners, maintaining and nurturing long-term relationships, and ensuring they receive the best service to thrive on our platform. You will initiate engaging discussions about their business needs and guide them through leveraging national and local marketing campaigns, enhance customer delivery experiences, and utilize our technology efficiently.

To successfully apply for the Account Manager - Flemish/Dutch Speaking role at Deliveroo, you should have a proven track record in account management or a similar role, demonstrating strong relationship-building skills. You need to have excellent communication abilities, especially over the phone, and a good grasp of using data to identify issues effectively. Additionally, fluency in Flemish or Dutch is crucial for communicating with our partners.

Deliveroo is dedicated to the professional development of its Account Managers. You will have access to ongoing training opportunities and a supportive environment that encourages growth. The hybrid working model after your probation period means that you can balance your professional and personal life while developing your career within a fast-paced, technology-driven company.

As an Account Manager - Flemish/Dutch Speaking at Deliveroo, you will thrive in a vibrant and diverse workplace that celebrates individuality. The culture emphasizes teamwork, innovation, and respect, providing an inspiring atmosphere for you to connect with various partners and colleagues. We believe in promoting a strong sense of community while driving impactful outcomes for our partners.

Working as an Account Manager - Flemish/Dutch Speaking at Deliveroo comes with a plethora of exceptional benefits. You will enjoy competitive compensation, performance bonuses, and a comprehensive benefits package that prioritizes your well-being. This includes health, family, and financial support, along with opportunities for professional development, work-life balance, and community engagement.

When managing relationships with multiple restaurant partners, it’s essential to prioritize tasks based on their needs. Maintaining regular communication, setting up check-in calls, and utilizing a CRM system can help track progress and goals for each account. Showcasing your organizational skills and ability to personalize interactions will demonstrate your commitment to their success.

In handling a challenging account, it's crucial to identify the root issue quickly. For instance, if a partner is struggling with delivery metrics, I would analyze data to pinpoint specific problems, engage in transparent conversations, and collaborate on a tailored action plan that addresses their concerns. Show how your proactive approach led to improved results for that account.

To promote Deliveroo's marketing campaigns effectively, I would tailor my approach to highlight the unique benefits that each campaign offers. Utilizing data insights from previous successes, I would showcase how participating can enhance their visibility and sales. Building these conversations with enthusiasm and clear examples of the campaign outcomes will generate interest and drive engagement.

Staying updated on industry trends and technology is vital in this role. I subscribe to industry newsletters, attend webinars, and participate in relevant online communities. This not only keeps me informed but also allows me to bring fresh ideas and solutions to the table that can benefit our restaurant partners.

In my previous role, I had to quickly learn a new analytics tool to improve reporting. I approached this by dedicating several hours to online tutorials and practical exercises. Additionally, I sought assistive guidance from colleagues who had used the tool. This proactive learning strategy allowed me to get up to speed quickly and leverage the tool effectively in my work.

The most important quality for an Account Manager is adaptability. In this role, you encounter diverse challenges and must adjust your strategies to meet the needs of varying stakeholders. Highlight how your adaptability has played a crucial role in your past successes and how it will help you provide better support to Deliveroo's restaurant partners.

Success in my accounts is measured through several key performance indicators (KPIs), such as restaurant retention rates, order volume growth, and customer satisfaction scores. Regularly reviewing these metrics allows me to adjust my strategies accordingly, ensuring that our partners' needs are met and that they continue to succeed on the Deliveroo platform.

In managing a dissatisfied partner, I would first seek to understand their concerns by listening actively. I would then follow up with them by discussing potential solutions and outlining actionable steps. Demonstrating a commitment to helpfulness and support can help restore their faith in our partnership and create a stronger bond moving forward.

To enhance customer delivery experiences, I would first gather feedback from restaurant partners regarding their current processes and pain points. Based on their insights, I could suggest practical improvements and best practices while showcasing how leveraging Deliveroo’s tools can streamline their operations, thereby increasing customer satisfaction and repeat business.

In a fast-paced environment, prioritization is key. I usually start my day by reviewing urgent requests or tasks that may be time-sensitive. I also employ tools such as to-do lists or project management software to ensure I stay organized. Setting clear, achievable goals for the day helps me maintain focus and ensures that I allocate time effectively to all key accounts.