City Manager - Bologna, Parma, Modena

As a City Manager at Deliveroo, your primary responsibilities will include managing relationships with restaurant partners, providing insights drawn from local data to enhance customer offerings, and developing the sales strategy for your designated cities. You'll also oversee account performance and coordinate operational efforts to optimize growth in your area.

To qualify for the City Manager position at Deliveroo, you should have at least 4 years of experience in account and relationship management, sales, or strategy roles. A strong understanding of P&L management, coupled with data-driven business acumen, will also be essential. Additionally, excellent communication skills and a passion for the food industry will strengthen your application.

A City Manager at Deliveroo can expect a blend of field-based work and office or home working, usually spending about 2-3 days in the field. This hybrid model allows you to connect with restaurant partners and customers effectively while managing your other responsibilities.

Deliveroo prioritizes diversity, equity, and inclusion within all hiring processes, including the City Manager role. The company recognizes that individual experiences enrich the workplace. Deliveroo is committed to ensuring that all candidates have equitable opportunities, including adjustments as needed during the interview process.

A City Manager plays a crucial role in shaping Deliveroo’s growth strategy by identifying key value gaps in the market and implementing local initiatives to address them. Your efforts in account management, relationship building, and actionable insights from data will drive sales and enhance the customer experience, ultimately contributing to the company's success.

Understanding the local restaurant landscape requires thorough research and active engagement with the community. You can start by visiting restaurants, engaging with owners and staff, and utilizing data analytics tools to assess trends and consumer preferences. This knowledge will enable you to better strategize and position Deliveroo's offerings.

When discussing your experience managing a challenging client relationship, focus on a specific example where you identified the client’s needs, communicated openly, and adjusted your approach to meet those needs. Highlight the strategies you employed to turn the situation around and the successful outcomes.

You could implement a strategy that focuses on building strong, transparent relationships with restaurant owners, identifying their unique needs, and providing tailored solutions to enhance their business on the Deliveroo platform. This might include targeted marketing campaigns, incentives for joining, and regularly seeking feedback for continuous improvement.

In a fast-paced environment, prioritize tasks by assessing their urgency and impact. Utilize tools like to-do lists or project management software to organize tasks and set deadlines. Regularly revisiting priorities ensures you remain aligned with company objectives and can quickly adjust as needed.

Share a relevant example where data analysis led to actionable insights. Explain the methods you used to gather and interpret data, the decision made based on that analysis, and the positive impact it had on your previous role. This demonstrates your data-driven approach and critical thinking skills.

Customer feedback is invaluable in my management style. I actively seek it to understand their expectations and experiences better. By incorporating this feedback into strategies and adjustments, I can enhance our offerings, drive satisfaction, and build stronger community ties.

In conflict situations, I would prioritize open communication to understand both sides' concerns. Negotiating a compromise that respects both the restaurant’s needs and Deliveroo’s business objectives is key to maintaining a positive relationship. My experience in account management has helped me develop effective conflict resolution skills.

To measure success as a City Manager, I would track key performance indicators such as sales growth, partner satisfaction scores, customer retention rates, and local market share. Regularly reviewing these metrics would help identify areas for improvement and recognize successes.

I envision creating targeted marketing campaigns that highlight local brands' unique offerings and potential appeal. This would involve collaboration with the restaurants to build promotional materials and leveraging social media and regional influencers to reach a wider audience effectively.

Express your passion for the food industry and how Deliveroo’s mission aligns with your values. Discuss your eagerness to contribute to a forward-thinking company and the excitement of partnering with local eateries to reshape the customer experience while driving growth.