Senior Manager, Customer Experience - Service Excellence
Deliveroo is on a mission to build the definitive food company, seeking a Senior Manager for Customer Experience to improve service experience and drive growth.
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Skills
Analytical skills
Project management skills
Excellent communication skills
Stakeholder management
Agile work experience
Responsibilities
Identify opportunities to improve defects and enhance user experience
Manage strategic programs to elevate customer satisfaction
Coordinate target setting and forecasting processes
Lead updates with executives on specific service issues
Oversee the annual Voice of the Customer mechanism
Education
Bachelor's degree in a relevant field
Benefits
Wide range of competitive benefits
Emphasis on diversity and inclusion
Focus on employee welfare and growth opportunities
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