Job details
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Senior Manager, Customer Experience - Service Excellence
Deliveroo is on a mission to build the definitive food company, seeking a Senior Manager for Customer Experience to improve service experience and drive growth.
Skills
- Analytical skills
- Project management skills
- Excellent communication skills
- Stakeholder management
- Agile work experience
Responsibilities
- Identify opportunities to improve defects and enhance user experience
- Manage strategic programs to elevate customer satisfaction
- Coordinate target setting and forecasting processes
- Lead updates with executives on specific service issues
- Oversee the annual Voice of the Customer mechanism
Education
- Bachelor's degree in a relevant field
Benefits
- Wide range of competitive benefits
- Emphasis on diversity and inclusion
- Focus on employee welfare and growth opportunities
To read the complete job description, please click on the ‘Apply’ button
Deliveroo Glassdoor Company Review
Will Shu
3.8
Deliveroo DE&I Review
4.0
CEO of Deliveroo
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By
Deliveroo
To create the best food delivery experience in the world.
43 jobs
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BENEFITS & PERKS
Performance Bonus
Paid Holidays
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
October 24, 2024
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