Delrin Customer Service Representative

DELRIN – Customer Service Specialist

Business Overview: Delrin® is an industry leading premium industrial polymer business within DuPont. Grounded in strong innovation, Delrin® is a category creator with a longstanding reputation for quality, reliability, supply and product performance. The iconic Delrin® brand, coupled with proprietary technology and deep application expertise make us a leader in High-End Engineering Polymer Market. Delrin® has exciting growth prospects from exposure to automation, actuation, healthcare, mobility and consumer applications.

About DuPont Delrin

We transform industries and improve lives through material science, delivering cutting-edge solutions and future technologies. Delrin® is a highly adaptable material that bridges the gap between plastics and metals and offers unique properties. Our high-performance engineering thermoplastics, enable material systems solutions for the most demanding applications and environments in automotive, electronics, industrial, consumer, medical, and telecom industries.

Job Description:

DuPont is seeking a Customer Service Specialist to join our Delrin team at Experimental Station in Wilmington, DE. As a Customer Service Specialist, you have complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts. You will interface with customers as well as internal and external functional partners. By building successful relationships, you will align multiple internal resources and capabilities toward the goal of zero-defect customer satisfaction.

We offer a competitive benefits package that is effective on the first day of employment. This includes medical, dental, vision, 401k, vacation, holiday, and a bonus plan.

Primary Responsibilities:

• Responsible for multiple SAP transactions (i.e., order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices

• Review daily reports to proactively address and resolve issues (i.e., open order report, returns report, SAP block report, Power BI, Order Commitment Report, etc.)

• Quickly identify and own resolution of customer issues

• Work with Order Coordinators, Asset Schedulers, and other supply chain partners to assess and resolve material availability, supply issues, order management and prioritization

• Engage sales team on customer issues and requests, pricing, and approvals, followed by necessary actions to resolve

• Coordinate with warehouse and logistics partners to manage expedites, special freight handling, daily deliveries/shipments

• Work with Sales on new customer set-up/changes, pricing, order fulfillment issues, complaints, and samples

• Understand and support both internal and external audit requirements as it relates to customer service activities

• Provide timely responses for all control & audit requests, including month-end order to cash processes

• Responsible for acting within assigned delegation of authority to perform SAP transactions (i.e., credits, returns, samples) while adhering to internal controls and SOX compliance

NOTE: Visa sponsorship/support and/or relocation assistance is NOT available for this position, including any type of permanent residency (green card) process.

NOTE: This position is currently a hybrid role.

Job Qualifications:

• High School diploma or GED

• 5 years’ previous customer service experience with emphasis on sales to cash

• Bilingual proficient in Portuguese and English is required

• Proficiency in SAP R/3 or another ERP system preferred

• Intermediate to high level Microsoft Office proficiency required (including Outlook, Excel, PowerPoint, Word, and SharePoint)

• SalesForce.com experience is a plus

• Associates or bachelor’s degree preferred

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.