Service Engineer (German Speaker) – SES / EVCS (m/w/d)

As a Service Engineer (German Speaker) at SES / EVCS, your key responsibilities include handling service cases to closure, providing support to Level 1 representatives, and escalating more complicated issues to Level 3. You'll perform remote diagnostics and service of products, request on-site interventions, and participate in creating or improving repair instructions. Additionally, you will need to communicate the service results to the customers and conduct occasional training sessions for the Level 1 team.

To qualify for the Service Engineer (German Speaker) position at SES / EVCS, candidates must possess an educational degree in electrical maintenance, engineering, or related fields. Certification in service and maintenance for electrical installations is crucial, along with handling electrical circuits up to 1500Vdc and 690Vac. Strong analytical skills and familiarity with networks and computers are preferred, and fluency in both German and English is required.

For the Service Engineer position at SES / EVCS, experience in a similar remote support or field service role is highly beneficial. Familiarity with service processes, diagnostic skills, and a solid understanding of MS Office will further enhance your candidacy. Candidates should also be capable of working efficiently in fast-paced conditions and managing shifting priorities.

Yes, SES / EVCS provides training for new Service Engineers, especially in the form of conducting training sessions for Level 1 support staff, customers, and service partners. This not only helps build a collective knowledge base but also allows new engineers to gain valuable insights from experienced colleagues regarding the latest technologies and processes.

Absolutely! Working as a Service Engineer (German Speaker) at SES / EVCS can pave the way for career advancement opportunities within the company. As you gain experience and showcase your technical skills and leadership capabilities, you may have the chance to move into more senior roles or specialized technical positions within the organization.

When troubleshooting technical issues, I begin by gathering as much information as possible about the problem from the customer. This includes understanding the equipment's history and any prior attempts at resolution. Next, I use my technical knowledge to perform remote diagnostics. Only after I have systematically narrowed down potential causes do I proceed with solutions, always ensuring clear communication with the customer throughout the process.

In a previous role, I encountered a complex issue with an electric vehicle charger that stumped my team. I took the initiative to collaborate closely with a Level 3 engineer for insights. Together, we analyzed data to track potential faults, which ultimately led me to identify a specific wiring issue. I communicated effectively with the customer throughout, providing updates, which resulted in a successful resolution and bolstered the customer’s trust in our service.

In my previous role, I performed remote diagnostics using specialized software tools to assess equipment performance issues. I had daily interaction with clients over phone and video calls, where I would guide them through troubleshooting steps. My ability to explain technical concepts in layman’s terms contributed significantly to resolving issues efficiently and enhancing customer satisfaction.

I prioritize tasks through effective time management and by assessing the urgency of each request. I maintain a task list and categorize issues based on their impact on operations. This helps me focus on more critical cases while ensuring timely updates and responses to all clients. Flexibility also plays a role, as I remain open to adjusting priorities as new information arises.

To stay updated, I actively engage in continuous learning through industry publications, webinars, and technical workshops. I am part of online forums where engineers discuss new technologies and troubleshooting techniques. Additionally, I value feedback and discussions with colleagues about their experiences in the field, which helps refine my knowledge base and skills.

Throughout a service case, I prioritize transparent communication. From the moment a customer reports an issue, I establish a clear line of communication to confirm their concerns have been acknowledged. I provide regular updates on the investigation's progress and ensure they understand any required steps or waiting times. This reassures them and fosters trust in my abilities as their Service Engineer.

I believe in fostering strong teamwork with field service engineers by maintaining open lines of communication before, during, and after onsite interventions. I ensure that they receive all necessary diagnostic information and guidance prior to their visit. After the job is completed, I always follow up to confirm the resolution and document any lessons learned, which helps improve our processes.

Communication skills are crucial for a Service Engineer because they bridge the gap between complex technical issues and clients who may not have a technical background. Clear, concise explanations help clients understand the problems they face and the solutions we provide. Moreover, effective communication within the team is essential for collaboration and ensuring everyone is aligned on tasks and goals.

I'm motivated by the challenge of solving technical problems and the satisfaction of helping others. Each resolved issue represents an opportunity to improve systems and client relationships. Additionally, working in renewable energy fuels my passion for contributing to a more sustainable future, as I help clients utilize innovative solutions effectively.

To ensure quality service, I practice thorough documentation of each service case, maintain clear records of all interactions, and follow established protocols for troubleshooting and escalation. By continuously seeking feedback from customers and colleagues, I identify areas for improvement. Additionally, I believe in ongoing training and skills development to keep myself and the team at the forefront of service excellence.