Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow. "For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving technology and solutions.With the acquisition of Energy Systems business from Ascom, a Swiss company in 2003, and Eltek ASA, a Norwegian company in April 2015, Delta has inherited the excellent engineering resources and power design knowledge since 1906 and further development into telecom, industrial and medical markets. It is a significant step forward in Delta’s ability to offer complex high-power solutions, a broader product portfolio and strengthened Delta's position in the European market.
We are looking for a Swedish/Norwegian speaking Remote Support Engineer Level 2 for our service operations related to the Electric Vehicle Charging Solutions and Smart Energy Solution Team.
As part of the Remote Support Team, you will support customers and colleagues with diagnostics and troubleshooting related to our full range of EV Chargers and Energy Storage products. Once diagnostics is completed you will order spare parts and book Service partner or field service technician, and finally remotely support them to complete the job and restore the product’s functionality. Our team manages both preventive and corrective maintenance. Most of our customers are professional clients (B2B), although we sometimes need to support the end clients too when required. Level 2 engineers also support Level 1 Support reps when LV1 cannot solve the issue directly, and in turn we ourselves seek advice and support from Level 3 when needed.
Responsibilities:
At Delta Group, we're on a mission to provide innovative and efficient energy solutions for a better tomorrow. As we continue to grow in the EMEA region, we're searching for a dedicated Service Engineer who's fluent in Swedish or Norwegian to join our Remote Support Team. In this pivotal role, you'll play a crucial part in supporting our advanced Electric Vehicle Charging Solutions and Smart Energy projects. Your day-to-day will revolve around troubleshooting and diagnosing issues related to our EV Chargers and Energy Storage products. You'll be the go-to person for customers and colleagues who need assistance, ensuring that any service cases are handled efficiently and effectively. Once the issue is identified, you’ll coordinate the necessary spare parts and liaise with field service technicians to ensure the job is completed swiftly. Understanding that our clients deserve top-notch service, you'll also occasionally conduct training sessions for Level 1 support, showcasing your expertise while enhancing their skills. We're looking for someone with a tight grip on electrical maintenance, solid analytical capabilities, and excellent communication skills in both English and your chosen language. If you're ready to dive into a fast-paced environment where you can really make an impact, the Service Engineer role at Delta Group might just be the perfect fit for you!
To provide innovative, clean, and energy-efficient solutions for a better tomorrow.
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