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Service Engineer (Swedish/Norwegian speaker)

Company Description

Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow. "​For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving technology and solutions.With the acquisition of Energy Systems business from Ascom, a Swiss company in 2003, and Eltek ASA, a Norwegian company in April 2015, Delta has inherited the excellent engineering resources and power design knowledge since 1906 and further development into telecom, industrial and medical markets. It is a significant step forward in Delta’s ability to offer complex high-power solutions, a broader product portfolio and strengthened Delta's position in the European market.

Job Description

We are looking for a Swedish/Norwegian speaking Remote Support Engineer Level 2 for our service operations related to the Electric Vehicle Charging Solutions and Smart Energy Solution Team.

As part of the Remote Support Team, you will support customers and colleagues with diagnostics and troubleshooting related to our full range of EV Chargers and Energy Storage products. Once diagnostics is completed you will order spare parts and book Service partner or field service technician, and finally remotely support them to complete the job and restore the product’s functionality. Our team manages both preventive and corrective maintenance. Most of our customers are professional clients (B2B), although we sometimes need to support the end clients too when required. Level 2 engineers also support Level 1 Support reps when LV1 cannot solve the issue directly, and in turn we ourselves seek advice and support from Level 3 when needed.

Responsibilities:

  • Handle service cases to closure in our case handling system.
  • Give support to Level 1 when required.
  • Escalate complicated issues to LV3.
  • Remote diagnostics and service of products
  • Initiation of on-site interventions (performed by service partner or dedicated FSE in the country/region).
    • Participation in repair instructions creation and improvement.
    • Determination of required spare parts.
    • Request and give support to field service engineers.
    • Test the product after service.
    • Communicate the results to the customer.
  • Occasionally conducting trainings for LV1, customers and service partners
  • Occasional onsite troubleshooting
  • Periodical realization of defined amount of onsite field services to keep own knowledge and skill up to date.
  • Communication of identified product issues to Quality and Master Service Engineer

Qualifications

  • Educational degree in electrical maintenance, electro technical services, electrical engineering, or related majors
  • Experience with service processes from a similar remote support role or field service role
  • Certified for service and maintenance in electrical installations
    • handling up to 1500Vdc and 690Vac electrical circuits
  • Good understanding of networks and computers
  • Good technical analytical and diagnostics skills
  • Organized and able to work in a fast-paced environment with shifting priorities.
  • Very good communication skills in English and Swedish and/or Norwegian
  • Good general knowledge of MS Office
  • Driver’s license Class B
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What You Should Know About Service Engineer (Swedish/Norwegian speaker), Delta Electronics

At Delta Group, we're on a mission to provide innovative and efficient energy solutions for a better tomorrow. As we continue to grow in the EMEA region, we're searching for a dedicated Service Engineer who's fluent in Swedish or Norwegian to join our Remote Support Team. In this pivotal role, you'll play a crucial part in supporting our advanced Electric Vehicle Charging Solutions and Smart Energy projects. Your day-to-day will revolve around troubleshooting and diagnosing issues related to our EV Chargers and Energy Storage products. You'll be the go-to person for customers and colleagues who need assistance, ensuring that any service cases are handled efficiently and effectively. Once the issue is identified, you’ll coordinate the necessary spare parts and liaise with field service technicians to ensure the job is completed swiftly. Understanding that our clients deserve top-notch service, you'll also occasionally conduct training sessions for Level 1 support, showcasing your expertise while enhancing their skills. We're looking for someone with a tight grip on electrical maintenance, solid analytical capabilities, and excellent communication skills in both English and your chosen language. If you're ready to dive into a fast-paced environment where you can really make an impact, the Service Engineer role at Delta Group might just be the perfect fit for you!

Frequently Asked Questions (FAQs) for Service Engineer (Swedish/Norwegian speaker) Role at Delta Electronics
What are the responsibilities of a Service Engineer at Delta Group?

As a Service Engineer at Delta Group, your main responsibilities include providing remote diagnostics for EV Chargers and Energy Storage products, handling service cases to resolution, and coordinating with field technicians. You'll also support Level 1 representatives, assist in creating repair instructions, and communicate effectively with customers and service partners.

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What qualifications do I need to apply for the Service Engineer position at Delta Group?

To qualify for the Service Engineer role at Delta Group, you should have an educational background in electrical engineering or a related field. Experience in remote support or field service roles, certification for service and maintenance in electrical installations, and proficiency in handling electrical circuits up to 1500Vdc and 690Vac are crucial. Strong analytical skills and fluent communication in English, along with either Swedish or Norwegian, are also essential.

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What tools and software do I need to be familiar with as a Service Engineer at Delta Group?

As a Service Engineer at Delta Group, familiarity with MS Office is required, along with a good understanding of networks and computers for effective remote diagnostics. Additionally, experience with case handling systems will be valuable for managing service requests efficiently.

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How does the Service Engineer role at Delta Group support career growth?

Working as a Service Engineer at Delta Group not only provides hands-on experience with cutting-edge energy solutions but also offers opportunities to learn and train others. You’ll be involved in complex problem-solving and have the chance to participate in ongoing education and training, enhancing your skills in a fast-growing industry.

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What sort of work environment can I expect as a Service Engineer in this role?

In the Service Engineer position at Delta Group, you can expect a collaborative and dynamic work environment. You'll be part of a remote support team that thrives on problem-solving and innovation, while constantly interacting with colleagues and customers to deliver top-tier support and solutions.

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Common Interview Questions for Service Engineer (Swedish/Norwegian speaker)
Can you describe your experience with remote troubleshooting in a service engineer capacity?

When faced with this question, showcase specific examples where your remote troubleshooting skills led to successful resolutions. Emphasize your systematic approach to diagnosing issues and how you utilized various tools or software during the process.

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How do you prioritize tasks when faced with multiple service requests?

For this question, demonstrate your organizational skills by explaining your method for assessing urgency and impact. Discuss how you communicate and manage expectations with customers while balancing various workloads effectively.

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What experience do you have with electrical maintenance and installations?

Discuss your relevant certifications and any hands-on experience you've gained in electrical maintenance. Be specific about the types of installations you’ve performed and how you ensure compliance with safety standards.

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How do you handle communication with both technical and non-technical clients?

Highlight your ability to adapt your communication style based on the audience. Provide examples of how you've successfully explained complex technical concepts in a clear and relatable manner to clients without a technical background.

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What steps do you take to stay updated with industry trends and technologies?

Mention your commitment to continuous learning, whether it's through online courses, webinars, professional networks, or trade shows. Showcase how staying informed has helped you in your decision-making and service delivery.

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How would you approach a situation where a Level 1 support rep is struggling to resolve a case?

Describe how you actively listen to the Level 1 representative to understand the problem they're facing, then offer insight or hands-on support to help them resolve the issue, ensuring customers receive timely assistance.

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Can you give an example of a challenging service case you turned into a success?

Offer a detailed example of a specific complex issue you faced, the steps you took to diagnose and resolve it, and the positive outcome that resulted from your actions. Highlight any teamwork involved if applicable.

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What techniques do you use for effective remote diagnostics?

Discuss methods like systematic questioning, using diagnostic software, and leveraging your technical knowledge to identify issues. Emphasize your ability to connect with clients remotely to gather necessary information effectively.

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How do you handle customer complaints or dissatisfaction?

Explain your approach to dealing with unhappy customers, focusing on active listening, empathizing, and finding a solution that meets their needs while maintaining company standards.

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What is your experience with energy solutions, specifically in the EV market?

Share any experience you have relevant to energy solutions, particularly in the Electric Vehicle sector. Discuss particular products you are familiar with, emphasizing your enthusiasm for sustainable technology and its impact on the future.

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Full-time, remote
DATE POSTED
December 18, 2024

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