About Our Job

Who We Are

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

The Technology Services Department (TS) of the City and County of Denver use state-of-the-art technologies and methodologies to deliver and improve the systems, applications, and operations to our customers. Technology Services supports the people, agencies, and ideas that make the City and County of Denver a world-class city. The city offers a unique opportunity to work with a diverse business and technology environment on a large scale as we employ more than 13,000 people, of which 9,000+ are daily technology consumers in support of a diverse population over 700,000 Denverites.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $100,000.00 - $112,000.00/year, based on experience and education. We also offer generous benefits for full-time employees which includes but is not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement plan
• 132 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days.

What You’ll Do

The Application Services Division of Technology Services is looking to fill a position of Senior IT Systems Analyst to support our Billing and Payments Applications. This individual should be a proactive, strategic, forward thinker who can align project deliverables with the overall strategy of the Technology Services division.

In our IT Senior Systems Analyst position, you will help support City applications by working in partnership with multiple City agencies. Your priority will be engaging with users and TS technical staff, along with vendors, to understand processes and business needs of our technology solutions. 

The successful candidate must have a strong understanding of both business and system requirements gathering and analysis, as well as be able to effectively communicate with various stakeholders and deliver the most optimal deliverables and desired, understood outcomes and system requirements.

The Senior IT Systems Analyst role will also be responsible for owning, tracking, and resolving Service Requests and occasional incidents within standard level agreements (SLAs), for the systems they are assigned to support., working with our customers and vendors to quickly resolve issues, generate timely and effective solutions for any pending or upcoming initiatives, and driving resolution of any systemic/recurring problems as needed. 

In Senior System Analyst role, you will be expected to learn the various departments process for the application you support as well, and to back up other team members. Working in Azure Dev Ops (ADO), you will create and maintain system and integration requirements for the applications. You will also assist with testing coordination activities and some production support activities.  You may be asked to support additional systems and/or projects, as needed by TS. In addition, you may provide backup production support for the application you are assigned as well as other system(s). A mixture of analytical ability, passion for accuracy, eagerness to tackle multiple work streams, unwavering curiosity about how things work, along with effective relationship building at all levels of the City, are all crucial to success in this role.

In our Billing and Payment Senior System Analyst position, you will help support the City’s cloud-based enterprise cashiering application, Euna Payments (formerly CityBase), that provides a modern customer experience for over the counter and online payments.  You will assist with the current implementation of the Euna Payments project by working in partnership with multiple departments such as the Department of Finance (DoF), as well as with internal TS project team members. You will also support the billing application post-go live. You will also assist in the implementation of the new Combined Utility Billing System that will manage and process payments for trash service, sewer services and sidewalk services. You will assist with the current implementation of the new combined utility billing solution by working in partnership with multiple departments such as the Department of Transportation and Infrastructure (DOTI), as well as with internal TS project team members. Your priority will be engaging with DOF, DOTI, and various other departments, users, and TS technical staff, along with vendors, to understand the billing and payment processes and business needs of our technology solutions.

Specifically, the Senior IT Systems Analyst will:

• Perform requirements gathering, functional decomposition, and workflow analysis
• Identify business application and integration opportunities, along with solutions for resolving process problems
• Create technical and functional system specifications and translate requirements for developers
• Advise customers on best practices around security, customizations, and integrations
• Complete advanced system configuration to fulfill business needs
• Manage backlog as assigned by management and/or requested by project managers   
• Participate in Change Advisory Board meetings as required for assigned changes moving to Production
• Act as a business point of contact for system testing as needed
• Contribute to the continuous improvement of the processes and tools used by other systems analysts
• Perform other related duties as assigned or requested

What You’ll Bring

We are looking for someone with some or all the following skills and experience:

• 3+ years direct experience with systems that handle payment processing, point of sale, subscription base payment management, revenue management, and automated recurring billing.
• 3+ years of experience designing and supporting system modules and integrations
• At least five years of current, professional-level experience as a Systems Analyst in a complex and highly integrated system environment. Specific nice-to-have experience includes:
  • Acting in lead role as an analyst between business and technical teams
  • Mapping system integrations, process modeling, and data mapping
  • Managing analyst activities on multiple projects, along with backlog tasks
  • Experience with basic troubleshooting of enterprise-level systems
  • Understanding of systems which support city/county/state functions and operations 
• Effective communication and time management skills, as evidenced by a strong legacy of delivering well-communicated and utilized technology solutions
• Ability to work both independently, influence broadly, and integrate well as a member of a collaborative team
• Experience driving relevant, effective success in an Agile/Scrum environment
• Flexibility to own both large, enterprise-level systems and support specialized, smaller-scale applications
• Tools and Applications:
  • Microsoft Office Suite and Visio
  • Azure Dev Ops (ADO)/Team Foundation Server (TFS) or another JIRA-like tool
  • Understanding of SQL, with the ability to troubleshoot and/or write queries
• Experience with workflow analysis, integrations/APIs, API-led connectivity in MuleSoft, and overall ERP System design
• Knowledge of various requirements gathering and modeling techniques, such as BPMN
• Proven ability to work in Agile and Agile-hybrid environments, utilizing tools such as ADO or Jira
• Experience working with and educating customers on utilization of technology/industry best practices
• Passion for accurately documenting functional and technical requirements
• Comfort-level with communicating technical solutions which business problems, within all levels of a non-technical organization
• Practical knowledge developing and coordinating end user testing
• Experience with business process development and ITIL change management

Skills and experience which are helpful but not required

• Analyst experience in Municipal, County, or State Government
• Knowledge of accounts receivables, billing and payment systems
• Ability to work on multiple project or systems simultaneously
• Experience managing requests and incident tickets in Service Now
• Experience with Mulesoft Anypoint platform administration or development
• Billing and Payment Applications
  • Knowledge of payment processing systems
  • Experience with CityBase, Euna Payments, CLASS for Windows, Active Network products
  • Knowledge of billing and accounts receivable systems
  • Experience with Zuora Utility Billing

Minimum Qualifications

• Education requirement: Bachelor's Degree in Computer Science, Information Systems, Business Administration, Mathematics or a related field.
• Experience Requirement: Three (3) years of professional level experience working on an integrated technology software system development and/or production support team. Two (2) years of this experience must have included performing project leadwork for routine projects and/or projects that are limited in scope as a member of cross-functional teams to address and analyze business requirements and automated systems issues, along with other development al aspects of assigned projects.
• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
• Additional appropriate education may be substituted for the minimum experience requirements.
• License/Certifications: Must obtain Criminal Justice Information Services (CJIS) clearance within the probationary period.

Application Deadline

This position is expected to stay open until May 4th. Please submit your application as soon as possible and no later than May 4th at 11:59 p.m. MST.

About Everything Else

Job Profile

CI1719 IT Systems Analyst Senior

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$84,604.00 - $139,597.00

Starting Pay

$100,000.00 - $112,000.00/year, based on experience and education

Agency

Technology Services

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

For information about right to work, click here for English or here for Spanish.