Mid Level IT Support Analyst | Argentina

As a Mid Level IT Support Analyst at DEPT®, your responsibilities include managing IT support tickets, providing remote assistance using tools like Jira Service Management and Slack, and collaborating with the Global IT Team to resolve daily issues. You'll also assist in managing user accounts, supporting hardware, conducting routine audits, and maintaining IT documentation.

To thrive as a Mid Level IT Support Analyst at DEPT®, you should have a Bachelor's degree in Information Technology or a related field and approximately 3-5 years of experience in IT support. Familiarity with Atlassian tools, SaaS applications, and a solid understanding of both Windows and macOS operating systems are essential.

Teamwork is crucial for a Mid Level IT Support Analyst at DEPT®. You’ll collaborate with colleagues across the globe, and understanding different cultural nuances will enhance your interactions. The ability to communicate effectively and adapt to various working styles strengthens the overall team dynamic.

DEPT® values soft skills such as strong communication, problem-solving abilities, adaptability, and a positive attitude. As a Mid Level IT Support Analyst, being open to feedback and constructively contributing to discussions can greatly enhance your effectiveness in the role.

Absolutely! At DEPT®, the Mid Level IT Support Analyst role is designed to foster both technical and personal growth. With regular training and feedback from the AMER Regional IT Director, you’ll have ample opportunities to develop your skills further, take on more responsibilities, and grow within the company.

In answering this question, highlight specific experiences where you successfully resolved IT issues. Discuss the tools you used and your troubleshooting approach, emphasizing your ability to communicate solutions in layman’s terms.

Explain your method for prioritizing IT support tickets, perhaps based on urgency or impact. Illustrate your ability to balance routine tasks with urgent projects, and mention any tools you use for task management.

Share a specific example where you successfully resolved a challenging customer service situation. Focus on your communication skills, empathy, and the steps you took to ensure the customer felt heard and satisfied.

List the tools you have experience with, such as Jira, Slack, Google Workspace, and any others relevant to the role. Mention your familiarity with both Windows and macOS environments and how that enhances your capability to provide support.

Discuss your proactive approach to staying updated on new technologies and tools. Highlight how you seek out training opportunities and describe a specific instance when you successfully learned and applied new tech skills.

Emphasize your ability to break down complex concepts into simpler terms. Share an example where you successfully communicated technical information to someone without a tech background and how that enhanced their understanding.

Talk about your attention to detail and processes that ensure accuracy. If applicable, mention any documentation practices you have that help prevent errors and enhance the quality of your support.

Provide an example of how you identified an area for improvement in IT processes, the changes you proposed, and the positive impact those changes had on your team or clients.

Share your insights into current trends or challenges in the IT support sector, such as remote work, cybersecurity threats, or the need for better communication. Offer your perspective on how these challenges can be addressed.

Express your enthusiasm for the role and how it aligns with your career goals. Mention your admiration for DEPT®’s culture of innovation, support, and commitment to diversity, which resonates with your professional values and aspirations.