Senior Account Manager | Marketing Creative Team

As a Senior Account Manager at DEPT®, you'll be in charge of overseeing daily operations for specific client accounts. This includes understanding client needs, managing relationships, and ensuring all deliverables meet the highest standards. You'll also play a key role in strategic planning, anticipating challenges, and developing solutions to enhance client satisfaction.

To be considered for the Senior Account Manager position at DEPT®, you'll need at least 4 years of experience in a creative agency environment. The ideal candidate must have exceptional client relationship management skills, excellent project management abilities, and a strong understanding of both paid and organic social media efforts.

DEPT® values the growth of its employees. As a Senior Account Manager, you'll receive ongoing support to develop your skills, work with cutting-edge tools, and participate in collaborative projects with a diverse team. Our culture encourages feedback and innovation, giving you space to thrive in your role.

At DEPT®, the environment for a Senior Account Manager is collaborative and dynamic. We're big enough to provide global opportunities while maintaining a culture that cares. You'll enjoy hybrid work options and a supportive team atmosphere that values open communication and great ideas, no matter where they come from.

DEPT® offers a comprehensive benefits package for its Senior Account Managers, including healthcare, dental, and vision coverage, a 401k plan with matching, generous PTO, and parental leave. We focus on supporting you in both your professional and personal life to ensure you are set up for success.

Discuss specific examples where you've cultivated strong relationships. Highlight your communication skills and how they've played a role in understanding client needs and fostering a sense of trust.

Explain your approach to project management, including how you prioritize tasks, utilize tools for organization, and ensure that each project receives detailed attention to meet deadlines.

Share a scenario where you faced a client challenge, detailing your thought process and the steps you took to resolve the situation while maintaining the client’s satisfaction.

Talk about specific campaigns you’ve worked on, what your role was, and how those campaigns achieved measurable results, reinforcing your understanding of organic and paid strategies.

Focus on your procedures for communication and feedback loops within your team, and how you implement checks and balances to ensure the standards of work meet client expectations.

Emphasize the importance of understanding client goals, market insights, and data analysis in the strategic planning process, and how you involve your team to brainstorm innovative solutions.

Discuss your methods for tracking expenses, preparing cost estimates, and ensuring clients are aware of budget adherence throughout the project lifecycle.

Illustrate how you remain calm under pressure, assess risks versus rewards quickly, and make informed decisions that keep client objectives at the forefront.

Share an example of a project where your leadership was crucial. Talk about your approach to delegation, team motivation, and ensuring everyone’s contributions were recognized.

Explain how inspiration drives your strategic planning and how you encourage creative contributions from your team to deliver compelling client results.