Technical Account Manager EMEA

The Technical Account Manager EMEA at Atlan plays a crucial role as a trusted advisor for customers, particularly industry leaders and Fortune 500 companies. You will guide teams towards improved data collaboration and governance, ensuring they effectively leverage our solutions. Your duties include onboarding, training clients, and driving high user satisfaction, while also advocating for the Active Metadata Management revolution.

To be the ideal candidate for the Technical Account Manager EMEA position at Atlan, you should bring over seven years of experience in fields like Data Governance, Data Quality, or as a Solutions Architect. A strong technical understanding of data management principles is essential, as is a proven ability to build relationships and act as a strategic advisor to customers.

The Technical Account Manager EMEA significantly impacts customer success at Atlan by proposing strategic solutions that address unique customer needs. You will drive adoption of Atlan's tools, ensuring customers achieve data-driven outcomes while also fostering strong relationships with key stakeholders, such as CDOs and CIOs.

In this role, the Technical Account Manager EMEA will work primarily with Atlan's largest customers, which include industry leaders and Fortune 500 companies. Building trust and establishing long-lasting relationships with these strategic clients will be key to your success in this role.

Atlan fosters a vibrant company culture characterized by collaboration, innovation, and a deep passion for the power of data. As a Technical Account Manager EMEA, you will be supported in your efforts to drive customer success, and encouraged to share your insights and influence the evolution of Atlan’s solutions.

Highlight specific projects you've worked on related to data governance, emphasizing your ability to implement effective strategies and tools that promote compliance and data quality. Share examples of how you’ve worked with stakeholders to understand their needs and ensure data is effectively managed.

Discuss your techniques for building trust and rapport, such as regular communication, understanding client needs deeply, and delivering on promises. Specific examples of how you've maintained long-term client relationships will strengthen your response.

Provide quantitative data wherever possible to illustrate your impact, like improved customer satisfaction scores or increased tool adoption rates. Detail the strategies you employed that contributed to these results, showcasing your proactive approach.

Choose a significant challenge related to data management or client onboarding. Explain your thought process in understanding the situation, the steps you took to resolve it, and the end results, focusing on your problem-solving abilities.

Illustrate your methods for maintaining customer satisfaction by discussing your proactive communication, regular check-ins, and how you gather feedback to improve services. Mention how you have used feedback to make product adjustments or process improvements.

Demonstrate your knowledge of Atlan's products by discussing specific features that stand out to you. Highlight any personal experiences with the tools, or how you see them aligning with the needs of data teams you’ve worked with in the past.

Touch on the importance of understanding customer needs, strong communication skills, technical knowledge, and the ability to advocate for the client within the company. Personal anecdotes about successful account management would help reinforce your points.

Focus on active listening and empathy to understand their concerns fully. Discuss the steps you’d take to address their issues, your follow-up plans, and how you would ensure their future satisfaction with Atlan’s tools.

Share insights into current trends such as emerging technologies, regulatory changes, or shifts in data usage among organizations. Connect these trends to the importance of effective metadata management and how Atlan can lead this evolution.

Communicate your alignment with Atlan’s mission and values. Express your passion for helping data teams succeed and provide examples of how you can contribute uniquely to Atlan’s goals, emphasizing your enthusiasm for the company.