The University of California is one of the largest public university systems in the country, comprising 10 campuses, a combined student body of more than 280,000 students, 220,000 faculty and staff members and more than 2 million living alumni. The Office of Information Technology (OIT) is responsible for supporting the IT needs of UC Irvine faculty, students, and staff. Our mission is to provide information technology leadership, services, and innovative solutions to promote the research, education, and community service goals of the University. The Wellness, Health & Counseling IT Support Group is responsible for providing IT support for several departments within the Division of Student Affairs, with an emphasis on systems that handle clinical and patient health information. We also support the Division of Career Pathways, and a few other ancillary units. Our environment consists of approximately 500+ endpoints, mostly Windows-based, with a smaller fleet of Apple iPads and laptops.
Under the general supervision of the Manager - Wellness, Health, & Counseling Desktop Services, the Desktop Support Analyst applies professional business / technical support concepts to resolve hardware, software and networking issues of moderate scope and complexity for a broad range of Wellness Health & Counseling Services applications within a HIPAA compliant environment where analysis of situations or data requires a review of a variety of factors. Within defined procedures and practices, determines appropriate action.
Total Compensation:
In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.
$35.31 - $61.48 (Hourly Rate)
Required:
Three (3) to five (5) years of experience in a technical support role.
Bachelor's degree in related area and / or equivalent experience / training.
Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations. Experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc. Extensive experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc. Experience at providing technical and administrative work direction. Advanced skill at creating technical documentation for complex processes and applications. Broad knowledge of IT-related products and services. General knowledge of other areas of IT. Demonstrated skill in configuring, troubleshooting, and supporting end user client systems including desktop, laptop and mobile computing devices. Demonstrates problem-solving skills. Working knowledge of desktop and business / technical support systems. Demonstrated judgment to delegate / escalate issues appropriately.
Preferred:
Comptia A+, ITIL, or any relevant technical certifications preferred.
Demonstrated skill at project management processes. Demonstrated ability to construct and execute test plans for hardware and software. Experience conducting hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations. Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization. Demonstrated skill providing technical training to users at various levels of skill. Experience developing and administering formal technical training to users at a variety of levels. Ability to elicit and communicate technical and non-technical information in a clear and concise manner. In-depth understanding of divisional or institutional business processes to provide the highest level of support. Experience in use and knowledge of complex scripting languages. Demonstrated ability to configure and customize moderately complex software. In-depth knowledge of server internals, especially as needed for troubleshooting and isolating issues. Working knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot. Thorough knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards.
Special Conditions Required:
May require on call support after hours or on weekends. Must possess a valid California Driver's License and participate in the DMV Pull Notice Program. Must pass a background check.
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
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Background Check and Live Scan
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Legal Right to work in the United States
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Vaccination Policies
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Smoking and Tobacco Policy
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Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
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California Child Abuse and Neglect Reporting Act
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E-Verify
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Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu.
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