Developer & Integrations Support (Contracted Outside Consultant)

Project name - Developer & Integrations Support Consultant

Project location - Remote

Project manager - Wilson Tsang

Company - Faire Wholesale

Role Type - Independent Contractor

Contact name - Wilson Tsang

Contact email - wilson.tsang@faire.com

Contact mailing address - Faire - 100 Potrero Ave, San Francisco, CA, 94103

Project background - Developer & Integrations Support Consultant will consult with external developers and internal teams to enable integrations onboarding, troubleshooting, and developer support Q&A. In this position, the Developer Support Consultant will review, troubleshoot, and resolve integrations and developer support tickets on a weekly basis, while meeting defined SLAs. The Developer Support Consultant will also allocate 30% of their time to assist internal teams with technical questions related to Faire's integration solutions. This role will closely work with CX, Marketplace Ops, and Partnerships teams to ensure that Faire's brands and platform partners are supported as they onboard to Faire's platform.

The Developer Support Consultant will meet the following support SLAs:

• Provide 24 hour first-touch response times for integration/ API support surface areas that come through defined external support channels
• Provide 24 hour first-touch response times for questions received through tickets, emails, and internal message boards submitted by Faire teams

Deliverables -

Independently troubleshoot and resolve a minimum of 15 Integrations and/or Developer tickets per week.

Monitor internal support channels and provide 24 hr SLAs to internal teams.

Allocate 30% of time per week for integration troubleshooting and/or onboarding calls to solve and close integration related issues, as needed by Faire.

Expected hours per week - ~20 hours per week.

Contract Term- Total contract value $26,000 to $31,200. Not to exceed six months.

Payment terms - Hourly rate is $50-60/hr. Contractor shall invoice Faire for Services once per month, with each invoice due and payable within thirty (30) days of Faire's receipt of the invoice.