Banking Sector | Application Support (Hybrid)

As an Application Support professional in the Banking Sector at Devoteam, you will be responsible for managing and resolving production incidents while monitoring applications and infrastructure. You'll ensure that operations remain compliant with established SLAs across all business lines and contribute to automating and improving existing procedures continuously.

To qualify for the Application Support position at Devoteam, candidates should have experience in similar roles along with a solid knowledge of both Linux and Windows environments. Proficiency in scripting languages such as Shell, Python, and/or PowerShell, coupled with familiarity with JBoss, TomCat, and databases like SQL Server or MySQL, is crucial.

In this role at Devoteam, you will engage with a range of tools and technologies, including monitoring tools like Zabbix or Grafana. You'll also work with server technologies such as JBoss and TomCat, and interact with various database systems including Oracle, Sybase, and SQL Server.

Yes, knowledge of data backup procedures is essential for the Application Support position at Devoteam. You will be responsible for managing backup data, conducting regular restoring tests, and ensuring that our systems are protected against data loss.

Absolutely! Devoteam promotes equal opportunities and encourages all potential candidates, regardless of their backgrounds, including those with disabilities, to apply for the Application Support role. We value diversity and believe it enhances our team's creativity and excellence.

In dealing with production incidents, I prioritize quick diagnosis and resolution. I first assess the severity and impact of the incident, communicate effectively with all stakeholders, and implement a resolution strategy while documenting every step taken to ensure that similar issues are proactively avoided in the future.

I am familiar with several monitoring tools, including Zabbix and Grafana. I utilize these tools to track application performance, set up alerts for unusual activity, and generate reports to help identify trends and optimize performance proactively.

In my previous roles, I utilized scripting languages such as Python and PowerShell to automate repetitive tasks and streamline workflows. For instance, I developed scripts to monitor server health and automate backup routines, which significantly reduced manual errors and saved time.

To ensure compliance with SLAs, I regularly monitor system performance and incident resolution times. I implement proactive measures, such as automated alerts for potential issues, and conduct periodic reviews of performance metrics to identify areas for improvement.

I believe documentation is key to effective application support. I ensure that all incidents and resolutions are thoroughly documented, which helps in building a knowledge base for future references and training purposes. Clear documentation enables the team to learn from past experiences and improves response times.

To control load capacity, I analyze application usage patterns and performance metrics to identify peak usage times. I also conduct stress tests to determine capacity limits and implement resource allocation strategies to ensure consistent performance during high-demand periods.

For continuous process improvement, I gather feedback from my team and stakeholders, analyze performance data to identify bottlenecks, and apply iterative changes to enhance efficiency. I also advocate for automation where possible and keep abreast of industry best practices.

Yes, I've worked extensively with both Linux and Windows environments. For example, in one of my previous projects, I managed a web application hosted on a Linux server while integrating Microsoft SQL Server for the database, which required a consistent understanding of both ecosystems to ensure seamless operations.

I have managed various databases, including Oracle and SQL Server, where I was responsible for ensuring data integrity, optimizing queries, and performing regular backup and restore operations to safeguard against data loss.

In situations where immediate resolution isn't possible, I communicate proactively with stakeholders, providing updates on the status of the incident. I prioritize understanding the root cause while implementing temporary measures to minimize impact, ensuring that relevant stakeholders are informed throughout the process.