Director, People Operations

About Rokt

Rokt is the global leader in ecommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Fanatics, Live Nation, AMC Theatres, PayPal, Uber, Hulu, Staples, Lands’ End, and HelloFresh are among the more than 2,500 leading global businesses and advertisers that use Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2022 secondary transaction, Rokt’s valuation increased to $2.4 Billion. We are expanding rapidly and globally – operating in 14 countries across North America, Europe and the Asia-Pacific region with the largest office in NYC and a major R&D hub in Sydney. With 50% annual growth and a vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our eight core values: smart with humility, own the outcomes, force for good, conquer new frontiers, enjoy the ride, raise the bar, communicate with impact, and disagree then commit. These values help us attract, engage, and develop the right talent around the globe and ensure we foster an environment that helps us all do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

Requirements

About the role

The mission of this role is to create and manage a frictionless employee experience - allowing Rokt to unleash the potential of every Rokt’star. In this role, you will own all processes, policies, and systems related to the employee lifecycle (from hire to retire). Areas of responsibilities include compensation, benefits, payroll, operations, compliance, and people analytics.

Responsibilities

• Design and implement key People Operations (HR and Talent Acquisition) infrastructure that will enable Rokt to scale smoothly through the IPO and beyond
• Oversee the roadmap and administration of people-related programs and policies including, but not limited to, all stages of the employee journey, benefits, leaves of absence, HR & recruiting tech stack, global mobility, labor compliance, etc.
• Serve as an internal consultant to the HRBPs, Talent Acquisition, Learning & Development, and stakeholders across the organization on a variety of topics
• Propose and implement new or improved processes, guidelines, tools and systems to support the organization’s needs, improve the employee experience and provide better decision support for People Managers
• Accountable for global HR system data integrity, reporting and analytics
• Collaborate across the People Team to create and continuously fine-tune programs through feedback loops, metrics, trends, key insights and detailed analyses
• Build analytics capability to ensure key stakeholders have the right insight to inform decision making
• Improve the overall manager and employee experience when interacting with our core HR systems - in particular with Workday as our HRIS
• Review and adapt the People Team's service delivery structure to meet changing business needs (ie some programs delivered centrally through the People Operations team and some through HR business partners or talent acquisition teams)
• Oversee the administration, communication, and timeline of all employee benefit programs including in the US, including the annual open enrollment elections process and changes to enrollment throughout the year
• Implement global payroll system with one provider to standardize data, streamline processes and ensure global compliance
• Ensure accurate payroll through regular frequent payroll audits and the management of payroll discrepancies

Requirements

• Minimum 10+ years of progression experience in HR operations
• Strong operational background with experience working in hyper-growth technology companies with teams in multiple states and international locations
• Proven ability to plan, prioritize and drive to success multiple projects simultaneously with demonstrated subject matter expertise in HR and talent acquisition tech stacks, compensation and benefits, people analytics, immigration and employment law and people policies and processes
• Excellent organization and interpersonal communication skills, tact and discretion in handling information, attention to detail, and strong work ethic. Ability to effectively collaborate and work with all levels
• Expertise in Workday with prior experience in leading through successful multi-phased Workday implementations
• Strong quantitative skills is a must (advanced formulas, business insights tools)
• Superior organizational skills and excellent attention to detail
• Experience working with large database sets and multiple HR-related tools, including HRIS, performance management, compensation planning and benefit portals
• Passion: Succeed by approaching challenges with excitement, enthusiasm and self assurance
• Able to build rapport quickly and establish and maintain productive, trust-based relationships with a wide variety of individuals across lines of difference
• Excellent verbal and written communication skills
• Able to organize and prioritize while maintaining high standards of accuracy and quality under deadline pressure and with a high level of professionalism

Benefits

• Safety is our highest priority. We actively invest in the growth of our people and the strengthening of our communities. Our NYC office is 100% vaccinated to keep our employees and community safe and healthy. We require all Rokt’stars and anyone else who will be onsite at the Rokt NYC office–clients, contractors, vendors, and suppliers–to show proof of vaccination and their booster shot.
• Work with the greatest talent in town. Our recruitment process is tough but diligent. We’re constantly aiming to implement our value of “raise the bar” and set high standards for our Rokt’stars. This is essential in our high-performing, high-grow culture where we strive to bring in the brightest and best talent. Our teams thrive by challenging the status quo and we encourage all of our teams to unleash their desire to achieve something bigger.
• Join a community. At Rokt we’re a community of curious explorers. We’re not afraid of venturing into uncharted territories. We work together as one single, aligned team. We value diversity and transparency which is why we support a number of internal employee resource groups including an EDI steering committee, Rainbow Rokts that empowers our LGBTQIA+ Rokt’stars, Womxn who Rokt that promotes gender equality in tech, and more.
• Accelerate your career. We want you to unleash your full potential. This is why we have an annual ‘Level Up’ allowance of $5,000 that gives Rokt’stars the ability to take courses, attend events, go to training, and more to help our great employees become even better leaders.
• Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We even incentivize individuals to utilize their PTO with “High 5” days, an additional 5 days of PTO when you’ve used 75% of your allotted annual paid leave. We also offer a paid Rokt’star Sabbatical for employees who have been with us for 3 years or more.
• Stay happy and healthy. In order to unleash our potential, we want to ensure you’re able to keep your wellbeing a priority. This means you can enjoy a well-balanced, catered lunch 5x a week in the office along with healthy snacks. We also want you to feel at home when coming into work which is why we’re a dog-friendly office so you can bring your furry friend to work with you. As part of your wellbeing benefits, we offer a wellness stipend so you can enjoy the gym on us! In the US, access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your entire family!
• Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone is rewarded.
• See the world! We want our Rokt’stars to enjoy the ride. As we aim to bring meaning and fun to our everyday work, we host global all-staff events in amazing locations (Phuket, Thailand in January 2020, Hawaii in May 2022, and Whistler in 2023). As we strive to build a community of curious explorers, we also offer generous relocation packages for those interested in moving to another Rokt office. We have bustling offices in great cities including: New York, Sydney, London, Singapore, and Tokyo.
• We believe we’re better together. We love spending time together and are in the office most days (most teams are in the office 3-4 days per week). We also get that you need to balance your life and your commitments so you have flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.
• We believe in equality. Rokt is an Equal Opportunity Employer and we know our collective strength comes from how different we all are. We encourage you to apply for one of our open roles—irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.

Salary Range: $185,000- $210,000/ year + equity + (great) benefits!

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