Director, Order Management & Outsourcing

Swag...everyone loves to receive it

Whether it be welcoming new hires into their dream job, thanking customers for their loyalty, celebrating a community milestone, or engaging event attendees, when done right, swag is the glue that bonds brands together with the people that matter to them.

But no one enjoys putting this stuff together...

The $30 Billion branded swag supply chain is a complete mess, filled with too many products, too many intermediaries, too little quality control, and not enough technology.

SwagUp is disrupting the industry by streamlining the end to end supply chain into one platform and making it available through powerful APIs and Interfaces (e.g. dashboard). As the fastest growing swag company ever, we have made a ton of strides towards our mission of eliminating all of the friction in the swag creation and distribution process, but we’ve just begun to scratch the surface

And that’s where YOU come in...

MISSION

As the Director of Operations – Order Management & Purchasing, you’ll have the exciting opportunity to join a collaborative, fast-paced team and lead our efforts in purchasing and order management. Flawless execution of our clients’ orders is the goal and is the foundational to why our clients look to us for their swag!

The Director of Operations position is responsible for creating and continually improving our order management and vendor fulfillment process for our swag boxes. You will own the overall performance of the order flow, create and manage internal and external SLAs and SOPs. As we grow you will be instrumental in defining “how” we do things better, smarter, faster.

If you’re a pacesetting leader who’s passionate about customer satisfaction, process improvement, operational efficiency and business optimization, this position is for you!

RESPONSIBILITIES

• Responsible for managing a consistent and smooth order management process and all of its moving parts
• Manages a mid-sized team, as well as outsourced operations partners and their performance
• Directs spend to preferred suppliers to optimize margins and efficiency
• Creates and owns the workflows, SOPs and SLAs of the order management team
• Communicates and aligns with stakeholders across the organization

REQUIREMENTS

• Four-year degree or equivalent experience in operations supporting sales and production (5 years +)
• Promotional products industry experience preferred
• Experience managing a team with aggressive internal SLAs
• Outsourced partner management experience
• Ability to analyze and interpret a variety of data points to derive insight, make decisions and solve problems
• Strong interpersonal and collaboration skills to partner across the organization and externally
• Partners with the merchandising and vendor management team to optimize products and relationships

WHAT SUCCESS LOOKS LIKE

• Identifies opportunities to improve operational efficiencies and proposes solutions
• Relentless about executing flawlessly to satisfy our clients’ needs
• Develops processes and systems that allow the business to scale while lowering costs
• Aligns the operations with the sales, marketing, sourcing and merchandising initiatives
• Nimble collaboration and execution with the merchandising and sales teams

Salary Range: $110,000 - $125,000

To be fast tracked, mention RISE in your application.

SwagUp welcomes and celebrates talent from all backgrounds and perspectives. Our success is directly correlated to our people, and we believe our team should reflect the diversity of the companies we partner with. As an organization, we strive to foster an inclusive, diverse environment where we all work towards a common goal! #tothemoon