Hardware Deployment Team Specialist

As a Hardware Deployment Team Specialist at DLH, your primary responsibilities include configuring and supporting desktops, laptops, and a variety of peripherals. You'll provide enhanced support service for VIPs and manage the secure operation of IT devices by installing necessary software and configurations. You will also handle troubleshooting tickets, ensuring timely resolution and customer satisfaction.

The Hardware Deployment Team Specialist role at DLH requires either a bachelor's degree with three years of technical support experience or an associate's degree with five years of experience. Proficiency in Windows and macOS operating systems, along with strong customer service and communication skills, are crucial, along with experience using ServiceNow for handling support requests.

DLH offers a competitive salary range of $52,000 to $55,623 for the Hardware Deployment Team Specialist position, dependent on the candidate's experience, education, and skills. Additional performance incentives and benefits contribute to a rewarding compensation package.

Absolutely! DLH is dedicated to the career development of our employees. As a Hardware Deployment Team Specialist, you will have access to formal training, our e-Learning suite, and education assistance at accredited institutions to enhance your skills and advance your career.

While experience with the National Institutes of Health is desired for the Hardware Deployment Team Specialist position at DLH, it is not strictly required. Candidates with strong technical support experience and an eagerness to learn will also be considered positively.

When answering this question, provide a systematic approach that includes identifying the problem, researching potential solutions, implementing a fix, and verifying the resolution. Share a specific example to demonstrate your troubleshooting skills.

When discussing your experience with operating systems, mention specific versions you've worked with, your familiarity with their features, and any troubleshooting experiences. Emphasize your ability to support users effectively across different systems.

Highlight your ability to simplify technical jargon and offer step-by-step instructions. Mention the importance of patience and empathy in your communication to ensure users feel supported and understood.

Discuss your approach to prioritization, such as assessing urgency based on user impact, deadlines, and dependencies. Emphasize your organizational skills and any tools you use, like ServiceNow, to manage your workload efficiently.

Share specific examples of software installations you've performed, detailing the steps taken to ensure secure operations. Describe any security software installations or configurations you've handled to showcase your attention to detail.

Provide a specific scenario where you exceeded expectations in supporting a VIP user. Explain the situation, your actions, and the positive outcome to demonstrate your commitment to exceptional service.

Express your commitment to continuous learning through resources like online courses, industry certifications, and professional networking. Mention any relevant certifications you possess or are pursuing.

Discuss your familiarity with ServiceNow or similar systems, emphasizing your ability to create, update, and resolve tickets efficiently. Provide examples where your use of such systems has improved response times or user satisfaction.

Talk about qualities such as strong technical expertise, excellent communication skills, problem-solving abilities, and a customer-oriented mindset. Highlight how these qualities contribute to the success of the role at DLH.

Describe your methodical approach to training, including understanding the learner's background, providing hands-on practice, and offering ongoing support. Share an example to show how effective training can enhance team performance.