Account Manager - China (Remote)

As the Account Manager - China at dLocal, your primary responsibilities include overseeing a portfolio of customers, developing new business from existing clients, and actively seeking new sales opportunities. You'll work on building long-lasting strategic partnerships with merchants, understanding their needs, and collaborating with your team to meet those needs.

To be considered for the Account Manager - China position at dLocal, you should have at least 5 years of sales experience, preferably in a technology company, alongside proven experience as an Account Manager or in Business Development. A strong business network, excellent communication skills, and the ability to handle multiple projects are essential.

dLocal supports its Account Managers by offering a flexible, remote-first work environment, professional development opportunities, and resources for building client relationships. The company encourages networking through industry events and provides a team-oriented culture to collaborate effectively.

The career growth potential for an Account Manager at dLocal is significant. Working with a diverse international team and dealing with cutting-edge payment solutions gives you valuable experience that can propel your career in the fintech industry. Exceptional performance can lead to leadership roles and expanded responsibilities.

dLocal is an exciting place to work due to its innovative approach to payment solutions in emerging markets. As an Account Manager, you’ll join a global team that is passionate about making impactful changes in the industry, all while enjoying a flexible work culture and the opportunity to travel depending on business needs.

When discussing your sales experience, focus on your achievements, particularly in technology or fast-paced environments. Highlight specific examples of how you successfully managed accounts and achieved targets, emphasizing your understanding of customer needs and how you met them.

Explain your approach to organization and time management. Discuss tools you use for tracking client interactions, setting reminders for follow-ups, and how you maintain clear communication with clients across different time zones.

Share specific strategies such as regular check-ins, providing value through industry insights, and being responsive to client needs. Emphasize the importance of personal connection and trust in maintaining these relationships.

Provide a concrete example where you noticed an upselling or cross-selling opportunity. Focus on how you assessed the client's needs and successfully pitched additional services that benefited both parties.

Discuss the resources you use, such as industry news, webinars, and networking. Mention any organizations or forums you’re part of that help you stay informed about emerging markets and payment technologies.

Highlight KPIs like client retention rates, sales growth, customer satisfaction scores, and the number of successful upsells. Explain why these are crucial for measuring your effectiveness in the role.

Narrate a specific instance where you faced a difficult client or a challenging situation. Focus on your problem-solving skills, showcasing your ability to listen, adapt, and find a resolution that pleased both the client and your company.

Discuss your experience with remote teamwork, emphasizing your flexibility and adaptability. Explain how you ensure communication remains open and effective, utilizing tools to keep everyone aligned regardless of their location.

List key qualities such as strong communication, empathy, and the ability to work under pressure. Discuss how these traits contribute to nurturing client relationships and successfully managing accounts.

Provide examples that illustrate your negotiation experience, focusing on successful outcomes where you created win-win situations for both your clients and your company. Highlight your ability to understand the other party’s position while advocating effectively for your own.