Operations Manager - South Africa

As an Operations Manager at dLocal in South Africa, your primary responsibilities include overseeing day-to-day operations, monitoring payment success rates, formulating strategic business plans, and implementing efficient processes. You'll manage relationships with partners and acquirers, ensure compliance with regulations, and lead quality assurance initiatives. Your role is critical in improving operational capabilities and supporting various teams within the organization to address challenges and enhance overall service.

To qualify for the Operations Manager position with dLocal in South Africa, you should have a solid background in payments operations, ideally with 5-7 years of experience in a similar role. It is crucial to possess experience in banking, financial services, or the payment industry. Strong analytical skills, knowledge of SQL, and familiarity with business functions such as legal and IT are also essential. Exceptional communication skills and the ability to work in a fast-paced, changing environment are important traits for success in this role.

dLocal is committed to fostering career growth for its Operations Manager through various initiatives, including access to learning and development courses, a Premium Coursera subscription, and language classes. Moreover, the company offers a flexible working environment that encourages innovation and the sharing of ideas, creating numerous opportunities for personal and professional development within a dynamic and supportive team.

As an Operations Manager at dLocal, you can expect a flexible, remote-first work environment that emphasizes a performance-driven culture. The company values diversity, allowing you the chance to collaborate with colleagues from around the globe. dLocal promotes a positive atmosphere that encourages teamwork, creativity, and problem-solving, making it an exciting place to work that keeps you engaged and motivated.

Key skills required for an Operations Manager at dLocal include strong analytical and data-driven decision-making skills, proficiency in SQL, and the ability to manage multiple projects simultaneously. Excellent communication, organizational skills, attention to detail, and adaptability to change are also crucial. A collaborative spirit and a curious mindset will help you thrive in this role where you tackle challenges in a fast-paced environment.

In your response, highlight specific roles you've held in payments operations, the types of companies you worked with, and the projects you managed. Emphasize your understanding of payment processes and any contributions you've made to improving operational efficiency.

Discuss your methodology for identifying potential risks and how you prioritize them. Outline past experiences where you successfully mitigated risks and enhanced operational stability. Providing examples will strengthen your answer.

Talk about specific strategies you believe could improve payment success rates, such as optimizing transaction workflows, enhancing partnerships, and utilizing data analytics for insights. It's important to demonstrate your strategic thinking.

Share your techniques for prioritization and organization, such as using project management tools or methodologies. Provide examples where you successfully managed multiple tasks and met deadlines to illustrate your abilities.

Explain how data analytics informs your decision-making processes, from optimizing operations to improving customer experiences. Provide examples of how you have utilized data analytics in past roles to drive success.

Describe the challenge, what steps you took to resolve it, and the outcome. Emphasize your problem-solving skills and resilience in overcoming obstacles as an Operations Manager.

Discuss the communication tools and strategies you've employed to foster collaboration in remote settings. Providing examples of successful team projects can demonstrate your ability to maintain clarity and teamwork.

Share specific examples of technology solutions you've implemented in past roles, focusing on the impact those solutions had on efficiency and productivity. Highlight your technical skills and willingness to embrace new technologies.

Mention specific sources such as industry publications, online courses, or networking events that keep you informed on payments industry trends. This demonstrates your commitment to professional growth and awareness of industry shifts.

Discuss qualities such as adaptability, strategic thinking, customer-centricity, and teamwork. Relate these qualities to dLocal’s values and how they contribute to the success of the Operations Manager role.