Product Director, Phone Assistant - Berlin (x/f/m)

As a Product Director at Doctolib, you will be responsible for developing and executing the product strategy for the AI Phone Assistant. This includes leading multiple product managers, ensuring successful product launches, collaborating with cross-functional teams, and driving user satisfaction. You'll also focus on adapting products for different markets and spearheading innovative product lines that align with Doctolib's mission in the healthcare sector.

The ideal candidate for the Product Director role at Doctolib should have over 10 years of experience in product management, particularly in AI-native and voice-based products. Strong leadership skills, excellent communication abilities, and a knack for developing compelling user experiences are essential. Additionally, fluency in English and either French or German is required.

At Doctolib, career development is a priority for our Product Directors. You will have opportunities for upskilling through mentorship programs, collaboration with high-performing teams, and exposure to strategic decision-making processes. We encourage continuous learning to help you grow your capabilities and drive results in product management.

The Product Director for the Phone Assistant at Doctolib is expected to drive innovation through the integration of AI technologies to enhance patient interactions and practitioner workflows. You will explore new telephony opportunities and deliver user experiences that delight customers while addressing the critical access to healthcare challenges.

As a Product Director at Doctolib, you can expect a range of benefits, including a competitive health plan, generous paid leave, parental support programs, flexibility in work arrangements, and a commitment to employee well-being. We also offer lunch vouchers, public transport reimbursements, and a positive organizational culture focused on support and inclusivity.

When answering this question, emphasize your extensive experience in product management, highlighting skills in strategic planning, team leadership, and user experience design. Be sure to mention specific examples where you've successfully led product initiatives that resulted in significant user satisfaction or revenue growth.

Discuss your understanding of AI technologies and their application in healthcare. Mention your process for collaborating with data science and engineering teams to develop user-centric products, focusing on gathering insights from customers to refine and improve product features.

Follow a STAR (Situation, Task, Action, Result) format. Describe a specific product launch, your responsibilities in strategizing and executing the plan, and the outcomes. Highlight metrics like user adoption rates and customer feedback to demonstrate impact.

Explain your approach to conducting user research, analyzing feedback, and integrating customer insights into product development. Emphasize the importance of usability testing and iterating on product designs based on real user interactions.

Discuss the importance of clear communication and alignment with business goals. Highlight techniques such as the prioritization matrix or agile methodologies to keep projects focused and ensure that the most impactful tasks are getting the attention they deserve.

State that fostering a culture of collaboration, continuous learning, and open communication is crucial. Mention how you support team members' professional growth and encourage innovative thinking to drive product excellence.

Mention key performance indicators (KPIs) that you track post-launch, such as user engagement levels, satisfaction scores, retention rates, and revenue impacts. Discuss how these metrics guide your future product decisions and iterations.

Elaborate on your experience in gathering market intelligence to inform product strategy. Provide examples of how you have used data analysis to identify opportunities, assess competitive landscapes, and adapt product offerings accordingly.

Share that your leadership style is adaptive and inclusive, emphasizing collaboration and empowering team members to take ownership of their work. Mention your focus on building trust and encouraging open dialogue to drive innovation.

Express your passion for improving healthcare access and your admiration for Doctolib's innovative approach to technology in the health sector. Highlight how your aspirations align with the company's mission and values.