Sales Ops & Analytics Senior Associate (x/f/m)

As a Sales Ops & Analytics Senior Associate at Doctolib, your responsibilities will include developing and implementing sales strategies, analyzing complex data to support decision-making, monitoring sales performance through key metrics, building sales dashboards, and leading strategic projects. You’ll be pivotal in ensuring our sales teams perform at their best and increasing overall revenue.

To qualify for the Sales Ops & Analytics Senior Associate role at Doctolib, you should have a Master’s degree from an Engineering or Business school, 3 to 4 years of experience in an ops or analytical role, strong analytical skills, proficiency in SQL, and familiarity with CRM systems like Salesforce. Excellent project management and communication skills are also essential.

The Sales Ops team at Doctolib works closely with various departments, including Product Marketing, Finance, and Data teams, to create integrated sales strategies that align with the company’s objectives. Regular interactions with top leadership ensure that everyone stays aligned with the sales goals, making collaboration critical to our success.

A Sales Ops & Analytics Senior Associate at Doctolib should be proficient with analytical tools such as SQL, Metabase, Tableau, and Google Sheets. Familiarity with CRM tools like Salesforce is also beneficial. These competencies are key to effectively analyzing sales data and generating insights that drive the sales team's performance.

The interview process for the Sales Ops & Analytics Senior Associate position at Doctolib includes a 60-minute session with a Talent Partner, followed by another 60-minute session with the Hiring Manager. Candidates will also complete a case study that involves a week of preparation and a presentation to showcase their understanding and insights to the Hiring Manager and the Sales Ops Director.

When answering this question, discuss specific roles where you handled analytics or sales operations tasks. Highlight how your experiences align with the responsibilities of the Sales Ops & Analytics Senior Associate role at Doctolib, and provide examples of your work with KPIs and data analysis.

To effectively answer this question, explain your method for gathering data, using analytics tools, and deriving actionable insights. Share examples of how your analysis has influenced past sales strategies and contributed to improving performance.

Use the STAR method (Situation, Task, Action, Result) to describe a specific instance where you identified an issue within a process, developed a new strategy, and successfully implemented it. Emphasize the resulting improvements in efficiency or sales outcomes.

Discuss specific KPIs relevant to the Sales Ops & Analytics role, such as Monthly Recurring Revenue (MRR), Customer Conversion Rate (CVR), or Churn Rate. Explain why you believe these metrics are important and how you would track and analyze them to support decision-making.

Share your personal strategies for effective time management in high-pressure situations. Discuss any tools or methodologies you employ to prioritize tasks and ensure you meet deadlines without sacrificing quality.

Mention specific tools that you're skilled in, such as Tableau or Google Data Studio. Describe how you've used these tools to present sales data in an engaging way, allowing stakeholders to derive insights quickly.

Focus on your conflict resolution skills. Talk through the importance of open communication, data-backed discussions, and collaborative problem-solving, and how these can lead to constructive outcomes in the context of sales operations.

Explain your familiarity with Salesforce and any specific features you've utilized in past roles. Highlight how you've used CRM data to make decisions that positively impact sales operations.

Use the STAR format to detail a project where you played a significant role, focusing on your project management skills. Include the challenges faced, the strategies employed, and the measurable outcomes that resulted from your successful management.

Discuss the sources you utilize for ongoing education in sales analytics, such as industry blogs, online courses, or professional networks. Share how this continuous learning has enhanced your competencies and kept you innovative in your approach.