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Assistant Manager - 4346

Company Description

Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 1983, Team Washington, Inc. has evolved into one of the best Domino’s Pizza franchises and is globally recognized for great service, great teamwork, and great food. What other pizza franchises do you know that serve pizza to the President of the United States? That’s right, we do. With a multitude of awards and achievements, Team Washington, Inc. works hard to be the best and give back to the neighborhoods we serve.

At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!

Job Description

Summary: Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation.  

 

Essential Job Functions: 

1. Understands all policies, procedures, standards, specifications, guidelines and training initiatives to effectively oversee and manage store in the absence of the General Manager. 

2. Ensures customers feel welcome, and team members are responsive, courteous, friendly and service-oriented. 

3. Supervises that food and products are consistently prepared and served according to brand standards including portioning, image and service. 

4. Assists other team members to complete opening, closing, and preparation lists.

5. Actively manages others by working hands-on in preparing food, servicing customers and overseeing the coordination of deliveries. 

6. Supports company and store objectives in sales, service, quality, appearance of facility, sanitation and cleanliness through training of employees and creating a positive, productive working environment. 

7. Control cash by adhering to cash handling and reconciliation procedures. 

8. Fills in where needed to ensure customer service standards and efficient operations.

9. Assists in product management confirming all products are receiving in correct unit count, and condition and that deliveries are performed in accordance with brand standards. 

10. Ability to identify labor or food cost, and with specific actions to impact those figures positively.

11. Assists in scheduling labor by anticipated business activity while guaranteeing positions are staffed when and as needed and labor cost objectives are achieved. 

12. Be knowledgeable of policies regarding human resources. 

13. Provide suggestions and recommendations to General and Regional Managers.

14. Maintains professional and technical knowledge by attending educational workshops; reviewing QSR related publications. 

15. Perform other duties as assigned. 

 

Company Wide Responsibilities: 

1. Promotes company policies and advocates for Team Washington 

2. Assures proper attendance and actions 

3. Provides and receives positive feedback and/or constructive criticism 

4. Maintains good communication with co-workers 

5. Serves as a resource for co-workers

6. Cross-trains, learns how role interacts with other departments 

7. Works with manager and management to solve problems, providing suggestions as needed 8. Maintains clean and organized work area, taking ownership of surroundings 

9. Maintains appropriate confidentiality in information

 

Qualifications

All your information will be

  • To perform this job successfully, an individual must be able to perform each essential function  satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability  required. Reasonable accommodations may be made to enable individuals with disabilities to perform the  essential functions.
  • Ability to pass applicable Company background checks. 
  • Excellent written and verbal communication skills as needed in interactions with management,  and customers, take and process orders
  • Superb ability to multi-task
  • Ability to function in a dynamic, fasted paced environment
  • Ability to adjust to changing priorities
  • Ability to enter orders using a computer keyboard or touch screen
  • Ability to take orders over the counter or phone
  • Ability to work independently and as part of a team
  • Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to  make correct monetary change
  • Ability to lead the team on duty! 

kept confidential according to EEO guidelines.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$45000 / YEARLY (est.)
min
max
$40000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant Manager - 4346, Domino's

Are you ready to take the next step in your career with a leading name in the food industry? Join Team Washington, Inc. as an Assistant Manager at Domino's Pizza in Arlington, VA! Here, you'll not only have the chance to manage daily operations but also lead a team that prides itself on excellent customer service and delicious pizza. In this role, you will support the General Manager in driving sales and ensuring every customer feels welcomed and satisfied. It's a hands-on job, where you'll be involved in everything from supervising food preparation to managing cash handling and training staff. If you thrive in fast-paced environments and love working with people, this position is perfect for you! You'll be instrumental in ensuring our products meet brand standards and that our restaurant maintains cleanliness and organization. Plus, at Domino's, you can expect opportunities for growth and development that are simply unbeatable! Why wait? Your journey toward career advancement and making a positive impact begins here at Domino's Pizza, where we believe that our most important ingredient is our people!

Frequently Asked Questions (FAQs) for Assistant Manager - 4346 Role at Domino's
What are the key responsibilities of an Assistant Manager at Domino's Pizza?

As an Assistant Manager at Domino's Pizza, you will assist in overseeing daily operations, which include managing sales objectives, employee retention, and customer satisfaction. You'll be responsible for training staff, ensuring food quality and hygiene standards, and maintaining a welcoming atmosphere for customers. This multifaceted role also involves cash handling and ensuring that products are delivered and received according to our brand standards.

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What qualifications do I need to apply for the Assistant Manager position at Domino's Pizza?

To become an Assistant Manager at Domino's Pizza, you should have excellent communication skills and be able to multitask in a fast-paced environment. Leadership abilities are crucial, as you’ll be guiding a team while managing operations. Experience in management or restaurant service can be beneficial, along with the ability to adapt to changing priorities and handle cash transactions effectively.

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What is the training process like for an Assistant Manager at Domino's Pizza?

When you start as an Assistant Manager at Domino's Pizza, you'll undergo initial training that covers our company policies, food preparation standards, and customer service practices. You will also be encouraged to participate in workshops and review QSR-related publications to maintain and enhance your professional knowledge. Continuous training is part of our culture, helping you advance and take on more responsibilities.

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Can I advance my career after becoming an Assistant Manager at Domino's Pizza?

Absolutely! An Assistant Manager position at Domino's Pizza is a great stepping stone toward higher management roles within the company. With hard work and a commitment to excellence, you can progress to General Manager or even regional management. Domino's encourages internal promotions and recognizes employees who demonstrate leadership and dedication.

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What is the work environment like for an Assistant Manager at Domino's Pizza?

The work environment for an Assistant Manager at Domino's Pizza is dynamic and energetic. You will be working closely with a passionate team in a fast-paced setting dedicated to providing customers with high-quality service and food. Each day presents unique challenges and opportunities to impact your restaurant positively and to cultivate a collaborative team atmosphere.

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Common Interview Questions for Assistant Manager - 4346
How do you prioritize tasks when managing a team during a busy shift?

To effectively prioritize tasks in a busy shift as an Assistant Manager, I start by assessing the immediate needs, such as customer service demands and food preparation requirements. I communicate clearly with my team, delegate responsibilities, and ensure that we focus on tasks that enhance customer experience first, while also keeping an eye on overall operational efficiency.

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What strategies would you implement to improve customer service at Domino's Pizza?

To improve customer service at Domino's Pizza, I would focus on training team members in effective communication skills and quick problem-resolution techniques. Implementing regular feedback sessions with staff and encouraging them to suggest improvements can foster a team-oriented mindset. Additionally, recognizing and rewarding good service helps maintain high standards.

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Can you describe a time when you successfully resolved a conflict within your team?

In a previous role, I encountered a conflict between two staff members, impacting team morale. I facilitated a private meeting with both individuals, encouraging open dialogue about their concerns. By listening actively and guiding them to find common ground, we reached a mutual agreement. This experience taught me the importance of addressing conflicts swiftly and effectively to maintain a positive work environment.

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How do you ensure compliance with health and safety standards in a fast-paced environment?

To ensure compliance with health and safety standards, I prioritize training and regularly review protocols with my team. I conduct routine checks to guarantee that food handling and sanitation practices are meeting operational standards. Encouraging team members to report any safety concerns fosters a culture of caution, and we hold regular meetings to refresh knowledge on best practices.

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What would you do if you noticed a decline in sales effectiveness?

If I noticed a decline in sales effectiveness, I would first analyze sales data to identify trends and understand potential causes. I would gather input from my team to brainstorm ideas for boosting sales, which might include promotional campaigns or improved customer outreach. After implementing these strategies, I would closely monitor sales trends to evaluate the effectiveness of our approach.

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Why do you want to work as an Assistant Manager at Domino's Pizza?

I am excited about the opportunity to work as an Assistant Manager at Domino's Pizza because I admire the company’s commitment to quality and customer satisfaction. I believe my leadership skills and dedication to team development will enable me to contribute positively to the organization while also growing professionally in a dynamic environment.

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How would you handle a situation where a team member consistently underperforms?

In handling a team member who consistently underperforms, I would begin by having an honest and respectful conversation with them to understand the potential reasons for their performance issues. By providing constructive feedback and setting clear expectations, I can support their growth. If necessary, I would also recommend training or mentorship to improve their skills.

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What motivates you as a leader?

As a leader, I am motivated by the success and growth of my team. I believe that fostering a positive work environment and providing opportunities for skill development can empower team members to reach their full potential. Seeing individuals create excellent customer experiences and advance in their careers is incredibly fulfilling for me.

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How do you handle high-pressure situations in a restaurant?

In high-pressure situations, I remain calm and focused, prioritizing tasks according to urgency. I ensure effective communication with my team so everyone is informed of their roles. Taking a proactive approach, I help alleviate stress by addressing customer needs promptly and support my team during busy periods to maintain a smooth workflow.

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What qualities do you think are essential for an Assistant Manager at Domino's Pizza?

The essential qualities for an Assistant Manager at Domino's Pizza include strong leadership skills, excellent communication, adaptability, and a customer-focused mindset. It's crucial to inspire team members, handle challenges efficiently, and create a positive dining experience for customers, all while maintaining operational standards and performance.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
December 8, 2024

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