Assistant Manager(03012) - 8202 Maurice Ave

The Assistant Manager at RPM Pizza is crucial to store operations. Responsibilities include managing shifts, delivering excellent customer service, assisting the General Manager, and leading the team effectively. They ensure that all policies are upheld while working towards store goals, helping train staff, and maintaining a fun environment both for customers and team members.

To qualify for the Assistant Manager role at RPM Pizza, candidates must be at least 18 years old and possess strong communication skills. An upbeat attitude is essential, along with the capability to stand for long periods and lift up to 25 pounds. Additionally, candidates must pass the RPM Freshman class and have food safety certification as required.

As an Assistant Manager at RPM Pizza, you will benefit from ongoing training that includes courses at Pizza College. This training not only focuses on managerial skills but also covers team-building and problem-solving techniques that will help you thrive in this role and beyond.

RPM Pizza is dedicated to career development for Assistant Managers. Through comprehensive training programs like RPM Pizza College, you can enhance your skills and advance in your career. Additionally, you’ll learn essential team management competencies that will prepare you for future roles within the company or the broader industry.

Assistant Managers at RPM Pizza are expected to work consistent hours, typically 40 hours or more each week. The schedule may include evenings and weekends to accommodate the busy pizza shop environment, ensuring efficient store operations and team support.

When discussing your leadership style, focus on how you inspire and motivate team members. Emphasize the importance of communication, support, and creating a positive work environment, which are key for an Assistant Manager at RPM Pizza.

It’s essential to remain calm and address the conflict quickly, keeping the customers' experience in mind. Explain your approach to mediation, listening to both sides, and finding a resolution that maintains a cohesive team environment.

Highlight your willingness to provide constructive feedback and training opportunities. Discuss how you would set achievable goals for the team, encourage open communication, and celebrate accomplishments to boost morale and performance.

Customer service should always be a top priority. Talk about your approach to fostering a culture of service excellence within the team, ensuring that each team member understands the importance of their role in delivering a memorable experience.

Express your ability to remain composed under pressure. Discuss managing staffing schedules, operations, and time management—allocating responsibilities effectively to ensure the team meets orders without sacrificing quality.

Share a specific instance showcasing your coaching and mentoring capabilities. Explain your method, how you tailored your approach to the individual, and the positive outcome resulting from your guidance.

Safety is paramount in any food service establishment. Discuss your awareness of health standards, training employees on safety practices, and regularly inspecting equipment and the workspace to ensure a safe environment for both staff and customers.

Talk about the significance of team spirit and customer engagement. Share ideas on hosting team-building activities, recognizing achievements, and creating an enjoyable ambiance that reflects RPM Pizza's values.

Describe your familiarity with inventory processes, past experiences managing stock levels, and any relevant software or tools you've used. Emphasize your attention to detail and proactive approach to ensure the store is always well-stocked.

Show your commitment to community service. Discuss ideas for partnerships or local events you might engage in to promote RPM Pizza and foster positive community relations while enhancing brand reputation.