Assistant Manager(05269) - 2510 Veterans Memorial Dr.

An Assistant Manager at RPM Pizza plays a critical role in store operations. This includes managing shifts, ensuring top-notch customer service, training team members, and assisting the General Manager with daily business operations. You'll need to focus on meeting RPM service goals while maintaining a clean and safe store environment.

To qualify for the Assistant Manager position at RPM Pizza, candidates must be at least 18 years old, possess strong communication skills, and demonstrate a positive attitude. Additionally, passing the RPM Freshman class and obtaining Food Safety Certification as required are crucial steps to securing this role.

RPM Pizza is committed to the professional growth of its employees. As an Assistant Manager, you will have opportunities to enhance your leadership skills through ongoing training programs like RPM Pizza College, which focus on team building, problem-solving, and operational excellence.

The Assistant Manager position at RPM Pizza offers competitive hourly pay, bonus opportunities, and benefits that include medical, dental, vision, and life insurance for those enrolled in the company's medical plan, along with a 401K program.

As an Assistant Manager at RPM Pizza, you can expect a dynamic work environment that emphasizes fun, collaboration, and customer satisfaction. You will be leading a team of enthusiastic individuals while ensuring that customers enjoy their dining experience in a lively atmosphere.

When managing a high-volume shift, it's essential to prioritize efficiency and teamwork. I would emphasize clear communication with my team, delegate tasks appropriately, and ensure everyone is trained to handle peak times, all while fostering a positive atmosphere for both employees and customers.

To ensure consistent service quality, I would develop a structured training program that includes hands-on training, regular feedback, and ongoing coaching sessions. Emphasizing the importance of customer satisfaction and creating a supportive environment will help team members thrive.

In a previous role, I addressed a customer complaint about a wrong order by first listening to their concerns with empathy. I offered a quick solution by replacing their order and provided a discount for their next visit, turning their experience around and retaining their loyalty.

Maintaining safety standards is crucial. I regularly review and train staff on safety protocols, ensure that equipment is well-maintained, and foster a culture where team members feel empowered to speak up about any safety concerns they may have.

When conflict arises among team members, I believe in addressing it directly and privately rather than letting it escalate. I would facilitate a constructive conversation to understand each person’s perspective and guide them towards a positive resolution while promoting teamwork.

I have experience managing inventory by using tracking systems to monitor stock levels and conduct regular audits. I prioritize proactive ordering and waste reduction strategies to maintain an efficient supply chain and keep operations running smoothly.

My leadership style is collaborative and empowering. I believe in leading by example while actively involving team members in decision-making processes, which fosters ownership, accountability, and enhances overall team morale.

I utilize scheduling tools to create efficient labor schedules that account for peak times and staff availability. Open communication with my team allows for flexibility, while ensuring we maintain adequate coverage during busy periods.

In my last role, I initiated a friendly competition among team members to boost sales during a slow period. By setting achievable daily goals and offering incentives for reaching them, we fostered teamwork and significantly increased motivation, resulting in improved sales.

I want to work for RPM Pizza because of its strong reputation in the community and commitment to employee growth. I admire the company's focus on maintaining high standards for customer service while fostering a supportive and fun work environment.