Assistant Manager(05926) - 107 Live Oak Dr

To apply for the Assistant Manager position at RPM Pizza, you need to be at least 18 years old and possess strong communication skills. Ideal candidates are outgoing and have a positive attitude. Additionally, you'll need to be Food Safety Certified as required by your area. Experience in a fast-paced environment can also be beneficial!

As an Assistant Manager at RPM Pizza, your primary responsibilities include managing store operations during your shifts, ensuring customer satisfaction, helping lead the team, and supporting the General Manager. You'll also assist in training team members, uphold brand standards, and ensure safety protocols are followed. This role is crucial in achieving the store's goals while maintaining a fun and friendly atmosphere.

RPM Pizza is dedicated to supporting career development for Assistant Managers through the RPM Pizza College, where you'll learn valuable skills in leadership, team building, and problem-solving. The company encourages continuous learning, providing opportunities to grow within the organization as you gain experience and develop your leadership capabilities.

As an Assistant Manager at RPM Pizza, expect a dynamic and upbeat work environment that values teamwork and customer service. You'll be part of a community-oriented team focused on fun, consistent operations, and a customer-first approach. This role involves managing a team in a busy pizza shop, ensuring everyone enjoys their work while delivering top-notch service!

RPM Pizza offers a range of benefits for Assistant Managers, including competitive pay, opportunities for bonuses, and comprehensive healthcare benefits such as medical, dental, and vision if enrolled in the company medical plan. Additionally, a 401K program is available to secure your financial future as you grow with the company.

In handling a difficult customer as an Assistant Manager, it's crucial to remain calm and listen actively. Empathize with their concern and assure them that you will do your best to resolve the issue. A good response might include asking questions to identify their specific problem, offering them possible solutions, and ensuring that they leave satisfied.

When training new team members, I focus on a hands-on approach that includes shadowing and gradual responsibilities. I believe in creating an open environment where they feel comfortable asking questions. Providing constructive feedback during training while emphasizing the brand's values and operational standards is also essential to ensure their success.

In a fast-paced shift, I prioritize tasks by identifying urgent demands, such as customer orders and staff needs. I use time management skills to delegate responsibilities and monitor progress while staying flexible to adjust as needed. Communication with team members ensures everyone is aligned and aware of their priorities.

To meet store goals, I would utilize data analysis to understand our performance metrics. Collaborating with the team to set actionable targets and celebrating small wins can keep everyone motivated. Lastly, consistent training and reinforcement of standards will help maintain our focus on delivering quality service that meets company expectations.

Maintaining safety standards in the kitchen requires constant vigilance and regular training. I would ensure that all employees understand and adhere to safety practices, perform regular inspections of equipment, and promote a culture of safety where team members feel comfortable reporting hazards. Staying updated with local health regulations is also crucial.

Fostering teamwork among staff starts with establishing clear communication and a cohesive goal. I would organize team-building activities and encourage open discussions where everyone can share ideas and feedback. Recognizing and celebrating team achievements would reinforce collaboration and promote a positive work environment.

I want to work as an Assistant Manager at RPM Pizza because I admire the company's commitment to community service and its approach to developing team members. I’m excited about the opportunity to apply my leadership skills in a fun and dynamic environment, while being part of a brand that prioritizes customer satisfaction and teamwork.

Managing labor and schedules effectively involves assessing peak hours and adjusting staffing accordingly. I would use scheduling software to ensure coverage during busy shifts while considering team members' availability and preferences. Regular check-ins with staff would allow for adjustments, keeping work-life balance in mind.

Key to providing excellent customer service is empathy and attentiveness. It's about actively listening to customers, understanding their needs, and responding promptly and positively. Training team members to be friendly and knowledgeable will ensure that customers feel valued and appreciated throughout their experience.

To handle conflict within the team, I believe in addressing issues directly and professionally. I would facilitate a discussion between the involved parties to understand their perspectives, mediate a solution that benefits everyone, and ensure that we all learn and grow from the experience. Promoting an open-door policy can help prevent conflicts before they escalate.