Assistant Manager(07371) - 3260 Brookdale Dr N - job 1 of 2

As an Assistant Manager at Team Honey Badger, your main responsibilities include assisting the Store Manager in daily operations, ensuring high standards in product quality and customer service, providing leadership to team members, managing labor schedules, and assisting in financial management. You will also have a role in the hiring process and drive marketing efforts to boost store sales.

To become an Assistant Manager at Team Honey Badger, you should possess strong customer service skills, effective communication abilities, critical thinking, and the capability to work in a fast-paced environment. A caring attitude, attention to detail, and strong math skills are also valuable for this position. Flexibility in scheduling, including weekends, is necessary.

The training program for Assistant Managers at Team Honey Badger is robust and personalized. It begins with one-on-one training with experienced Operations coaches, covering essential store operations for the first month. After this, you gain unlimited access to online training resources and will participate in an immersive three-day in-person course designed to equip you with all the skills needed to excel in your role.

As an Assistant Manager at Team Honey Badger, there are exciting advancement opportunities available. Graduating from the training program opens doors for promotions to General Manager positions and other leadership roles within our growing franchise, allowing you to further develop your career while contributing to the company's growth.

Assistant Managers at Team Honey Badger can expect a dynamic, fast-paced work environment where teamwork and customer satisfaction are top priorities. You’ll be actively involved in fostering a positive culture among team members while ensuring that every shift reflects the high standards of service and product quality that Domino’s is known for.

When prioritizing tasks as an Assistant Manager, it’s crucial to focus on immediate customer needs, such as addressing any issues behind the counter and ensuring the team is adequately staffed during peak hours. I would also regularly review sales goals and operational needs to manage staff schedules effectively, while leaving room for on-the-spot problem-solving.

Certainly! I once encountered a customer who was unhappy with their order. I listened attentively, acknowledged their concerns, and offered to replace their order along with a complimentary item. This approach allowed me to resolve the issue and turn their experience into a positive one, showing how important customer satisfaction is in our business.

I believe in positive reinforcement and open communication to motivate my team. I’d set achievable goals and celebrate their accomplishments, whether through a shout-out during meetings or small rewards for achieving sales targets. I've found that fostering a supportive environment leads to better engagement and productivity from the team.

My approach to training new team members involves a step-by-step process where I start with an introduction to team dynamics and store operations. I prefer hands-on training paired with shadowing to build confidence, reinforcing their learning through constructive feedback and gradual integration into the team. This method not only educates but also makes them feel part of the family.

During peak hours, staying calm is essential. I prioritize tasks and communicate clearly with my team to ensure everyone knows their responsibilities. If issues arise, I push for quick, actionable solutions while monitoring performance. I find that maintaining a positive attitude not only helps me but also inspires the team to tackle challenges together.

To ensure product quality meets our standards, I implement regular quality checks and provide ongoing training to the team about preparation and presentation. Reinforcing the importance of customer satisfaction keeps everyone aligned with our commitment to excellence, and I encourage team members to take pride in their work, knowing it reflects our brand.

In previous roles, I've been involved in inventory management by keeping track of stock levels using management software to forecast needs accurately. I’ve established ordering processes that minimize waste while ensuring we can meet customer demands, helping to keep our operations smooth and efficient.

My leadership style is collaborative and supportive. I aim to empower team members by encouraging them to share their ideas and take ownership of their tasks. I believe that when team members feel valued and heard, they are likely to perform better and contribute positively to the store's culture and success.

Balancing administrative tasks with customer service necessitates careful time management. I often schedule admin tasks during quieter periods, ensuring that my availability for customers remains high during busy times. Effective delegation also allows me to depend on my team, ensuring that both areas receive the attention they deserve.

I want to work as an Assistant Manager at Team Honey Badger because I admire the company's commitment to quality and community. I’ve always worked in customer service, and the opportunity to blend my passion for pizza with a management role where I can make a positive impact excites me. I believe in fostering teamwork and performance while contributing to the success of such a great brand.