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Assistant Manager(09607) - 1814 N Crossover Rd #1 image - Rise Careers
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Assistant Manager(09607) - 1814 N Crossover Rd #1 - job 1 of 3

Job Description

ABOUT THE JOB

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.
In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

QUALIFICATIONS
General job duties for all store team members
You must be 18 years of age or older

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills
• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS

Exposure to
• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk-in cooler.
• Hot surfaces/tools from oven up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.

SENSING
• Talking and hearing on telephone.
• Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS including, but not limited to the following:

Standing
• Most tasks are performed from a standing position.
• Walking for short distances, for short durations.
• Surfaces include ceramic tile bricks with linoleum in some food process areas.
• Height of work surfaces is between 36 and 48.

Sitting
Paperwork is normally completed in an office at a desk or table.

Lifting
• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
• Cases are usually lifted from floor and stacked onto shelves up to 72 high.

Carrying
• Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
• Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing
• To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
• Trays may also be pulled.

Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls and perform maintenance.

ADDITIONAL JOB DETAILS

Stooping/Bending
• Forward bending at the waist is necessary at the pizza assembly station.
• Toe room is present, but workers are unable to flex their knees while standing at this station.
• Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
• Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.

Reaching
• Reaching is performed continuously; up, down and forward.
• Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks
• Eye-hand coordination is essential. Use of hands is continuous during the day.
• Frequently activities require use of one or both hands.
• Shaping pizza dough requires frequent and forceful use of forearms and wrists.

Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Additional Information

Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

DRIVING SPECIFIC JOB DUTIES
• Deliver product by car and then to door of customer.
• Deliver flyers and door hangers.

REQUIRES
• Valid driver's license with safe driving record meeting company standards.

• Access to an insured vehicle which can be used for delivery.
ESSENTIAL SKILLS
• Navigational skills to read a map, locate addresses within designated delivery area.
• Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

PHYSICAL DEMANDS

Carrying
During delivery, carry pizzas and beverages while performing walking and climbing duties.

Driving
Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Walking
Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Climbing
During delivery of product, navigation of five or more flights of stairs may be required.

WORK CONDITIONS

Exposure To
Varying and sometimes adverse weather conditions when delivering product, driving and couponing.
Sensing
Far vision and night vision for driving.

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Average salary estimate

$37500 / YEARLY (est.)
min
max
$30000K
$45000K

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What You Should Know About Assistant Manager(09607) - 1814 N Crossover Rd #1, Domino's

Are you ready to elevate your career? Join the team at Domino’s Pizza as an Assistant Manager at our Fayetteville location! In this dynamic role, you'll take on a variety of responsibilities during your shift, from managing customer relations to overseeing inventory and cash control. You’ll be the person everyone looks up to, setting the example for your crew while ensuring that all policies and procedures are followed 100% of the time. Your responsibilities also include staffing, paperwork, marketing, and ensuring that our store maintains the perfect image and cleanliness that our customers have come to expect. With great customer service being the heartbeat of our operation, your talent for building relationships will shine. Plus, there's room for advancement! Many team members start as delivery drivers and progress to become successful franchise owners. At Domino's, we're all about diversity and nurturing unique talents, making sure that everyone can reach their potential. Remember, at Domino’s Pizza, our people are our priority, and we're excited to see what you can bring to our team. Get ready to dive into a role that promises not just a job, but the start of a rewarding career journey!

Frequently Asked Questions (FAQs) for Assistant Manager(09607) - 1814 N Crossover Rd #1 Role at Domino's
What does the Assistant Manager position at Domino's Pizza in Fayetteville involve?

As an Assistant Manager at Domino's Pizza in Fayetteville, you'll have a hand in various aspects of running the store, including managing staff, overseeing customer relations, and ensuring operational efficiency. You'll need to maintain high standards for cost control, inventory, cash management, and cleanliness—all while providing exceptional service to customers. It's a role that combines leadership, organization, and the drive to meet Domino's high standards.

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What qualifications are needed for the Assistant Manager position at Domino's Pizza?

To be an Assistant Manager at Domino's Pizza, you need to be at least 18 years old and possess strong communication skills. Additionally, the ability to manage time and responsibilities effectively while adhering to company policies is crucial. Experience in a similar role or working in a fast-paced service environment will certainly be beneficial. This role requires multitasking and a proactive mindset to keep operations running smoothly.

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What opportunities for advancement exist for Assistant Managers at Domino's Pizza?

At Domino's Pizza, many of our team members have advanced from roles such as delivery drivers to Assistant Managers and even franchise owners! As an Assistant Manager, you’ll gain valuable skills and experiences that can propel you into higher management roles such as general manager or corporate operations management. The potential for career growth is significant, given our emphasis on promoting from within.

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What does the training process look like for an Assistant Manager at Domino's Pizza?

The training process for an Assistant Manager at Domino's Pizza includes a comprehensive orientation where you’ll learn about company policies, operational procedures, and customer service excellence. On-the-job training will provide you with hands-on experience managing the store, finances, and team dynamics. You'll have the full support of your management team to ensure success in your new role.

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How does Domino's Pizza ensure a diverse work environment for Assistant Managers?

Domino's Pizza is dedicated to creating an inclusive and diverse work environment. We recognize and appreciate the unique talents of all individuals, encouraging all team members to reach their highest potential. This commitment ensures that everyone, including Assistant Managers, feels valued and equipped to contribute effectively to the team's success.

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Common Interview Questions for Assistant Manager(09607) - 1814 N Crossover Rd #1
How would you handle a dissatisfied customer at Domino's Pizza?

When faced with a dissatisfied customer, I would first listen actively to their concerns without interrupting. After understanding the issue, I would apologize and take immediate action to resolve it, whether that means replacing a product or offering a discount. My goal would be to turn a negative experience into a positive one, ensuring the customer feels valued and leaves satisfied.

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What management style do you use when leading a team at Domino's Pizza?

My management style is collaborative. I believe in fostering open communication and valuing team input. By involving team members in decision-making, I encourage ownership and accountability, which leads to higher morale and better overall performance in a fast-paced environment like Domino's Pizza.

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Can you describe your experience with inventory management?

In my previous role, I actively managed inventory through regular audits and checks to ensure accurate stock levels. I have experience in ordering supplies and minimizing waste through effective stock rotation. This helps keep operational costs down while ensuring we meet customer demand, key roles for an Assistant Manager.

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How do you prioritize your tasks during a busy shift?

During busy shifts, I prioritize tasks based on urgency and impact. I focus on staffing needs, ensuring sufficient manpower for customer service and kitchen operations. Then, I manage inventory checks and cash controls. Using a structured to-do list also helps me remain organized and responsive to team needs.

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What strategies would you implement to improve team morale?

To improve team morale, I would implement regular team-building activities and recognition programs to celebrate achievements and hard work. Encouraging open feedback and creating opportunities for team input and ideas can also create a more engaging work environment where everyone feels valued.

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Describe a time you had to enforce company policies. How did you handle it?

There was a time when a team member was consistently late. I addressed it by having a private conversation to understand any underlying issues, then explained the importance of punctuality in maintaining service quality. By being empathetic yet firm, I reinforced the policy while supporting the employee’s development.

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How do you ensure food safety and hygiene in your role?

Ensuring food safety starts with adherence to health regulations. I stress the importance of cleanliness and the correct handling of food items during training. Regular checks of food storage conditions and proper employee training are also crucial to maintaining high hygiene standards in the store.

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What role does customer service play in the position of Assistant Manager?

Customer service is at the core of being an Assistant Manager. It's my responsibility to ensure customers receive exceptional service from the team. This involves training staff, resolving complaints, and consistently seeking feedback to enhance the overall experience at Domino's Pizza.

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How would you tackle low sales on a particular day or shift?

If I notice low sales, I would analyze the day’s foot traffic and conduct promotional activities to attract customers. Additionally, I would look at potential operational improvements or staff engagement tactics to boost orders, ensuring team members are motivated to upsell products.

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What do you think sets Domino's Pizza apart from its competitors?

Domino's Pizza stands out due to its commitment to quality, customer service, and innovation. Our menu continually evolves based on customer preferences, and our efficient delivery system ensures that we meet customer needs quickly and reliably, making us a preferred choice in the industry.

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Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
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Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
April 21, 2025

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