Customer Service Rep (3060) - 40017 HWY 42 Suite D

As a Customer Service Rep at RPM Pizza, you'll be responsible for taking customer orders, providing exceptional service, and maintaining the store environment's cleanliness. Your role is crucial in upholding the brand's image while creating a positive experience for each customer.

To qualify for the Customer Service Rep position at RPM Pizza, you must be at least 16 years old, possess strong communication skills, and maintain a positive attitude. Basic math skills for handling transactions are also essential.

Absolutely! RPM Pizza encourages growth and development through on-job training and RPM Pizza College. The Customer Service Rep position is often the first step toward managerial roles and even store ownership within the Domino’s franchise.

The work environment for Customer Service Reps at RPM Pizza is vibrant and team-oriented. You’ll be part of a fun atmosphere where coworkers are motivated to ensure customer satisfaction while enjoying their work days, showcasing interpersonal skills and teamwork.

Yes, RPM Pizza offers a variety of benefits for Customer Service Reps who average 30 hours or more per week, including medical, dental, and vision insurance, as well as a 401K program, making it a great opportunity for anyone seeking stability and growth.

Excellent customer service is about going above and beyond to meet customers' needs, ensuring they feel valued and appreciated. As a Customer Service Rep, it’s important to actively listen and provide solutions that leave a lasting positive impression.

Handling an unhappy customer involves staying calm and listening to their concerns without interruption. Acknowledging their feelings and finding a resolution that satisfies them is key to turning their experience around.

In a busy environment like RPM Pizza, multitasking is essential. I would prioritize customer orders and ensure that everyone is attended to while keeping track of cleanliness and inventory. Effective time management allows for smooth operations even during peak hours.

To represent the brand image of RPM Pizza, I focus on maintaining a positive and upbeat attitude, wearing the uniform with pride, and embodying the values of teamwork and customer satisfaction in every interaction.

RPM Pizza stands out through its commitment to culture, community, and quality service. Being a family-owned franchise with a passion for helping team members grow differentiates us from others in the industry.

Balancing speed and quality involves adhering to established procedures while remaining focused on customer needs. By practicing efficient workflows and staying organized, I can provide quick service without compromising the quality that customers expect.

I am motivated to work in customer service because I enjoy interacting with people and creating positive experiences. The satisfaction of knowing that I can help brighten someone’s day fuels my excitement for the role.

In such situations, I would remain calm and tell the customer that I will find the right answer for them. Providing accurate information is important, and this shows the customer we value their inquiry.

The most important skill for a Customer Service Rep is effective communication. It allows for clear interactions with customers and facilitates the resolution of any issues while ensuring a positive experience.

I want to work at RPM Pizza because I admire the company’s commitment to community engagement, family values, and employee development. I believe in the company’s mission to create smiles and am excited to be part of that journey.