Customer Service Rep(01138) - 1025 Division Ave - job 1 of 2

As a Customer Service Rep at Domino's, your main responsibilities include greeting customers, taking their orders, preparing food items to standards, and ensuring the dining experience is enjoyable. You’ll also help with kitchen tasks such as oven tending, delivering orders, and maintaining a clean workspace while adhering to health and safety standards.

To thrive as a Customer Service Rep at Domino's, essential skills include exceptional customer service abilities, strong communication skills, and the ability to work both independently and as part of a team. You should be comfortable in a fast-paced environment and be passionate about making every customer interaction positive.

At Domino's, applicants must be at least 16 years of age to apply for the Customer Service Rep position. This policy allows for a wider range of applicants, including those who may be gainfully employed while balancing their education.

Domino's values career progression and offers numerous advancement opportunities for our Customer Service Reps. With ongoing training and leadership development programs, you can elevate your career from entry-level positions to roles such as shift leader, manager, and beyond within the company.

At Domino's, we believe in taking care of our staff. Our Customer Service Reps enjoy numerous benefits including flexible schedules, employee discounts, health, dental, and vision insurance, plus access to earned wages before payday, ensuring both personal and financial well-being.

When answering this question, highlight your experience in direct interactions with customers, whether through previous jobs, volunteer work, or even in educational settings. Focus on your ability to handle conversations, resolve issues, and create a positive customer experience.

When discussing this, provide examples of previous experiences where you maintained composure under pressure. Emphasize your problem-solving skills and ability to prioritize tasks efficiently without compromising service quality.

Express your understanding of excellent customer service as being attentive, friendly, and responsive to customer needs. Share an approach that includes going the extra mile to ensure satisfaction, which is key in roles like Customer Service Rep at Domino's.

It’s important to demonstrate your conflict-resolution skills. Discuss the importance of listening actively, remaining calm, and seeking to understand the customer's perspective before finding a suitable solution.

This is your chance to show your enthusiasm for the job and company. Speak about your passion for food service, team environments, and the fun, fast-paced culture at Domino's that aligns with your values.

Mention your knowledge of health and safety regulations and your commitment to maintaining a clean workspace. Discuss practices such as following hygiene protocols, being attentive to your surroundings, and continuously cleaning and sanitizing as you work.

Share a specific story that illustrates your dedication to customer service. Explain what actions you took that exceeded the customer's expectations and how it positively impacted their experience.

Discuss qualities such as teamwork, adaptability, strong communication, and a positive attitude as essential for thriving in a fast-paced environment like Domino's where each shift can present new challenges.

Explain your experience working collaboratively with others, emphasizing a team-oriented approach. Discuss specific examples that demonstrate your ability to support team goals and work harmoniously with colleagues.

Share both short-term and long-term aspirations, such as enhancing your customer service skills, moving into a leadership role, or contributing to team-building initiatives. Show how your goals align with Domino's values and mission.