Field Support Coordinator

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.  

Together, we can get life-changing therapies to patients who need them—faster. 

Responsibilities:

• Assigned as point of contact for physician offices, patients, and FRM (Field Reimbursement Managers) for patients enrolled into the patient support program
• Process enrollments via fax, phone, and electronically as needed.
• Receive inbound calls and make outbound calls as needed.
• Track key patient metrics, analyzing data to identify trends and areas for improvement, and generating reports for stakeholders.
• Anticipate potential problems, refer to policies and past practices for guidance and develop and execute effective solutions.
• Provide additional support and handle any escalated patient cases
• Complete audits and provide guidance and training to junior case managers on best practices in case management, patient interaction, and navigating internal and external systems.
• Actively participate in initiatives to improve care delivery, streamline processes, and enhance patient experience within the patient support program.
• Actively communicate and support leadership with feedback, when necessary
• Manage recurring meetings with FRMs to discuss accounts

Qualifications:

• 5 plus years of industry experience with patient-facing or high touch customer interaction experience preferred
• High School diploma or equivalent preferred
• Previous Hub or Patient Support Service experience highly preferred
• In-depth understanding of health insurance benefits, relevant state and federal laws and insurance regulations preferred
• Strong understanding of pharmaceutical therapies, disease states, and medication adherence challenges preferred
• Significant experience in managing complex patient cases within a healthcare setting, preferably with a focus on specialty medications preferred
• Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers
• Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust   
• Robust computer literacy skills including data entry and MS Office-based software programs 

What is expected of you and others at this level:

• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• Provide general guidance or technical assistance to less experienced team members

TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.  

This position is full-time (40 hours/week).  Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST. 

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: 

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. 

• Download speed of 15Mbps (megabyte per second) 
• Upload speed of 5Mbps (megabyte per second) 
• Ping Rate Maximum of 30ms (milliseconds) 
• Hardwired to the router 
• Surge protector with Network Line Protection for CAH issued equipment 

Anticipated hourly range: $21.50 per hour - $30.65 per hour 

Bonus eligible: No 

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. 

• Medical, dental and vision coverage 
• Paid time off plan 
• Health savings account (HSA) 
• 401k savings plan 
• Access to wages before pay day with myFlexPay 
• Flexible spending accounts (FSAs) 
• Short- and long-term disability coverage 
• Work-Life resources 
• Paid parental leave 
• Healthy lifestyle programs 

Application window anticipated to close: 5/15/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. 

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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