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Training & Relationship Manager - WA

About Netwealth

Netwealth is more than a company; it is a catalyst for change, inspiring a new perspective on wealth and a brighter future for everyone involved. Our innovative and award-winning wealth management platform reflects our commitment to excellence and cutting-edge technology.

Founded in 1999, Netwealth has grown rapidly, driven by an entrepreneurial spirit that encourages us to challenge the status quo. Our NextGen superannuation and investment technology exemplify our agile and nimble approach, unburdened by bureaucracy, allowing us to adapt quickly to meet the needs of our clients.

At Netwealth, our team is our greatest asset. We are a collective of passionate individuals dedicated to making life better for more Australians. Our values—Curious, Optimistic, Courageous, Collaborative, Agile, and Genuine—are the guiding principles that shape our decisions and define how we present ourselves to the world. Join us in our mission and become part of a team that not only envisions a better future but actively works to create it.

The Opportunity:

This position is initially responsible for servicing existing and pipeline clients training and development needs on a day to day basis and being a support function to the practice at all levels of the business. The primary relationship rests with the Senior Distribution Manager (SDM) and with the Training and Relationship Manager (TRM) supporting Principal, Administrators and Advisers.

The secondary responsibility of the position is to support advisers within dealerships who have approved Netwealth as a platform provider in order to secure their business and assist with all their training needs. A critical role for Netwealth is to provide support to these advisers in understanding and using the Netwealth products and thereby growing their use of our products.

This role may include interstate travel.

You will:

  • Be responsible for the training and development of Netwealth clients;

  • Market the Netwealth products to existing advisory groups to assist in rapidly growing the Netwealth business and its distribution network;

  • Be linked to regional budget and working with SDM to grow new sales and strengthen pipeline;

  • Administer SDM pipeline;

  • Maintain and develop existing relationships;

  • Maintain regular contact with established adviser base as allocated;

  • Build our training commitment to advisers who work with Netwealth;

  • Mentor other team members in both business development and marketing ideas and strategies;

  • Play a key role in the accuracy and planning of key clients in the in-house CRM, Microsoft Dynamics

  • Contribute to Netwealth business development strategies and events.

You have:

  • A deep understanding of platform functionality and the financial services industry;

  • Excellent communication skills;

  • Self-motivating with excellent time management & organisational skills;

  • The ability to work autonomously;

  • High level of technology competency;

  • A team player with an agile and collaborative mindset.

Life At Netwealth

At Netwealth, people are our core strength, and we invest in our employees no matter what stage of life they are in.  When you're at your best, we're at our best!

We prioritise the growth of our employees, and you'll be able to learn and develop yourself and your career at Netwealth.  We provide access to further education and diverse training opportunities, and we actively support internal mobility.  32% of our jobs filled in 2023 were from internal candidates.

We have a flexible and adaptable hybrid working policy with the expectation you'll spend 4 days a fortnight coming into our state-of-the-art office.  We're located in the heart of Melbourne's CBD and have all the bells and whistles you would expect - including modern end of trip facilities for your commute to work, and breakfast provided daily.

We have a number of benefits that have been designed with a focus on health and well-being, support and growth.  Some of these include:

  • Family-friendly workplace, with parental leave and a kid's holiday programme

  • Wellness and lifestyle perks including discounted gym memberships, income protection, flu shots, wellness weeks, shopping and retail discounts, access to financial wellbeing services

  • We're a social bunch and love to get together regularly, participating in corporate sporting events, games and trivia nights

  • Employee Resource Groups - LGBTQIA, Women of Netwealth, Culture Group, Carers Group

  • Support for community involvement through volunteering and our Netwealth Impact Group

Apply now!

Here at Netwealth, we support and encourage everyone to bring their genuine selves to work (it’s one of our core values), and we’re proud of our inclusive and diverse workforce.  We are committed to this through our gender equality, disability, LGBTQIA+, well-being and cultural initiatives.  We are proud to be endorsed and certified by Work180, Family Friendly Workplaces and Great Place to Work.

Are you curious about this opportunity but don't meet every single requirement? Research shows that we don't always apply to jobs we are interested in unless we meet every single qualification. If you are excited about this role but don't tick every box, we encourage you to apply anyway!  If you require any reasonable adjustments throughout the recruitment process, please let us know by emailing people@netwealth.com.au

Average salary estimate

$100000 / YEARLY (est.)
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$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Training & Relationship Manager - WA, Netwealth

Join Netwealth as a Training & Relationship Manager in beautiful Perth and play a pivotal role in shaping the future of wealth management! At Netwealth, we pride ourselves on our innovative and award-winning platform that empowers our clients to achieve their financial goals. In this dynamic position, you’ll focus on servicing existing clients and nurturing new relationships, ensuring that clients receive top-notch training and development tailored to their needs. Working closely with the Senior Distribution Manager, you’ll be at the forefront of supporting principal advisers and administrators, while also engaging with dealers who trust our platform. You’ll not only market our exceptional products but also engage in meaningful conversations with our advisers, helping them unlock the full potential of what Netwealth offers. Your role is not just about training; it's about building lasting connections and fostering growth within our community. Plus, with opportunities for travel and professional development at your fingertips, you’ll love being part of a team that celebrates curiosity, optimism, and collaboration! Netwealth is committed to your growth, offering a wealth of resources for continuous learning. We believe that when you shine, we shine. So, if you're ready to join a team that values your individuality and invests in your future, this is the perfect opportunity for you!

Frequently Asked Questions (FAQs) for Training & Relationship Manager - WA Role at Netwealth
What are the primary responsibilities of a Training & Relationship Manager at Netwealth?

The Training & Relationship Manager at Netwealth is responsible for providing training and development to clients and advisers, supporting them in understanding and utilizing Netwealth's products effectively. This role involves building strong relationships with existing clients, helping to market our offerings, and aiding in the growth of our distribution network.

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What qualifications do I need to apply for the Training & Relationship Manager position at Netwealth?

To apply for the Training & Relationship Manager role at Netwealth, candidates should possess a deep understanding of platform functionality and the financial services industry. Excellent communication skills, self-motivation, and strong organizational abilities are essential, along with high technology competency to navigate various systems.

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Does the Training & Relationship Manager role at Netwealth involve travel?

Yes, the Training & Relationship Manager role at Netwealth may include interstate travel. This travel is essential for providing on-site training and developing relationships with advisers across different locations, helping to secure their business effectively.

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What kind of support will I receive as a Training & Relationship Manager at Netwealth?

At Netwealth, as a Training & Relationship Manager, you will receive comprehensive support for your professional development. This includes access to further education, diverse training opportunities, mentorship from experienced colleagues, and participation in business development strategies that enhance your career growth.

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What is the company culture like at Netwealth for Training & Relationship Managers?

The company culture at Netwealth is characterized by values of curiosity, optimism, and collaboration. As a Training & Relationship Manager, you will be part of a supportive and inclusive work environment that encourages you to bring your genuine self to work and actively contributes to a thriving workforce.

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Common Interview Questions for Training & Relationship Manager - WA
Can you describe your experience with financial products and how it relates to the Training & Relationship Manager role?

In your answer, focus on specific financial products you have worked with and your understanding of their functionalities. Describe how your experience has equipped you with the knowledge to train others, focusing on any successful training sessions or workshops you've conducted.

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How do you prioritize your tasks when supporting multiple clients as a Training & Relationship Manager?

Effective prioritization is key. Discuss methods like creating to-do lists, setting deadlines, and utilizing CRM tools like Microsoft Dynamics to manage client interactions. Illustrate with examples of how you've handled multiple projects or clients in the past.

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What strategies would you implement to build relationships with new clients?

Discuss strategies such as personalized communication, regular check-ins, and organizing training events. Emphasize the importance of understanding client needs and being proactive in addressing their concerns, which helps build trust and rapport.

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How do you plan to approach the training needs of Netwealth's advisers?

Address your approach by focusing on understanding the advisers’ current knowledge level before tailoring the training content. Mention the importance of hands-on training, workshops, and ongoing support to ensure they are proficient in using Netwealth’s platform.

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What role does feedback play in your training process?

Feedback is crucial to improving training effectiveness. Explain how you solicit feedback from trainees to refine your training methods, adapt content to better meet their needs, and how you incorporate their suggestions into future training sessions.

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Explain how you would handle a challenging client in this role.

Describe a calming approach in dealing with challenging situations. Focus on listening actively to their concerns, maintaining professionalism, and providing solutions that address their issues, all while striving to keep the relationship intact.

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What metrics would you use to measure the success of your training sessions?

Discuss metrics such as participant feedback, increased product usage, and post-training assessments. Emphasize the importance of continuous improvement through analyzing these metrics to enhance future training initiatives.

Join Rise to see the full answer
Describe a time when you had to adapt your communication style for a varied audience.

Provide an example where you successfully adjusted your communication for different audiences, such as financial advisers versus clients. Highlight your understanding of tailoring content to match the audience’s knowledge level and expectations.

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How do you stay current with developments in the financial services industry?

Discuss methods like attending industry conferences, subscribing to relevant publications, participating in webinars, and joining professional groups. Highlight your commitment to lifelong learning and how it benefits your role at Netwealth.

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Why do you want to work as a Training & Relationship Manager at Netwealth?

Articulate your passion for wealth management and supporting clients in their financial journeys. Discuss how Netwealth’s values align with your own and express enthusiasm for contributing to a company that prioritizes innovation and employee growth.

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Social Gatherings
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Health Savings Account (HSA)
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TEAM SIZE
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 15, 2025

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