Customer Service Rep(02659) 1202 N. State St.

As a Customer Service Representative at RPM Pizza, your key responsibilities include being the initial contact for customers who call our store. You'll handle inquiries, take orders, and ensure that every interaction is pleasant and professional. Your role is vital as you create a warm atmosphere and help customers with their requests, all while utilizing our computer systems efficiently.

To become a Customer Service Representative at RPM Pizza, you need a positive attitude and a smiling face! Previous experience in customer service is beneficial but not mandatory. What matters most is your willingness to learn, your ability to communicate effectively, and your dedication to providing exceptional service in a friendly manner.

The work environment at RPM Pizza is vibrant and inviting. As a Customer Service Representative, you will be part of a team that values positivity and support. We aim to create an enjoyable experience for both customers and employees, making every day at work fun while ensuring that high-quality service is delivered.

RPM Pizza prioritizes work-life balance, which is why we offer flexible working hours for our Customer Service Representatives. Whether you're attending school, managing family responsibilities, or pursuing other interests, we strive to provide a schedule that works for you while you contribute your skills and enthusiasm to our team.

When you join RPM Pizza as a Customer Service Representative, you'll undergo comprehensive training that familiarizes you with our computer systems and processes. This training is designed to build your confidence while serving customers so that you can handle phones and orders efficiently and effectively.

When addressing a difficult customer call, it’s crucial to remain calm and listen actively. Acknowledge their concerns, empathize with their situation, and assure them you will do your best to resolve the issue. Highlight your commitment to customer satisfaction and your problem-solving skills.

Think of a specific example where you took extra steps to ensure a customer was happy or resolved a problem. Share the situation, the actions you took, and the positive outcome, emphasizing your dedication to great customer service.

The most important quality for a Customer Service Representative is a positive attitude. It helps ensure that every customer interaction is pleasant. Combine that with effective communication skills and a willingness to assist, and you have the foundation for excellent customer service.

During busy periods, prioritizing tasks effectively is essential. Start by assessing the most urgent tasks, such as incoming calls and customer orders. Prioritize tasks based on urgency and importance, and communicate with coworkers if needed to ensure that all customers are served promptly.

To stay motivated, I remind myself of the positive impact I can have on customers' days. Setting personal goals for excellent customer interactions and celebrating small wins also helps keep enthusiasm high. Plus, being a part of a supportive team motivates me further.

I would describe my communication style as friendly and approachable. I believe in the importance of clarity and positivity, especially when interacting with customers. I adapt my communication based on the situation, ensuring that customers feel heard and valued.

When mistakes happen, I believe in taking accountability immediately. I address the issue with the customer, apologize sincerely, and actively work towards a solution. Afterward, I reflect on what I could do differently in the future to prevent similar issues.

Excellent customer service means going the extra mile to ensure the customer’s needs are met. It involves listening actively, responding with empathy, and making every effort to leave the customer satisfied, even in challenging situations.

I want to work as a Customer Service Representative at RPM Pizza because I’m impressed by the company’s commitment to quality service and community involvement. Being part of a family-run business gives me a sense of belonging and the chance to contribute positively to customer experiences.

I appreciate that RPM Pizza has been a reliable employer for over 40 years, focusing on team member development and providing a supportive work environment. Their dedication to serving communities alongside contributing to employee growth truly stands out.