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Customer Service Rep(03350) - 936 E 2nd St - job 1 of 5

Job Description

ABOUT THE JOB

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

JOB REQUIREMENTS

You must be 16 years of age or older.
General Job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Domino's Glassdoor Company Review
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CEO of Domino's
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Russell Weiner
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Average salary estimate

$30000 / YEARLY (est.)
min
max
$25000K
$35000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(03350) - 936 E 2nd St, Domino's

Join the team at Domino's Pizza as a Customer Service Rep at our 936 E 2nd St location in Jamestown, NY! If you have a lively attitude and a knack for connecting with people, then this might just be the best job for you! We understand that life is busy, which is why we offer flexible schedules that work around your commitments, whether that's school, family time, or just life in general. Working at Domino's means you'll be at the heart of our bustling pizza shop during those busy mealtimes, helping customers get their delicious meals. We are looking for someone who can not only take phone orders and handle cash but also help keep our store running smoothly. The opportunities for growth here are fantastic, with many team members climbing the ladder to management or even opening their own franchises! Inclusivity is a key part of our values, and we strive to create an environment where all team members can thrive, celebrating the unique skills and contributions of everyone. So if you're 16 or older and love the idea of working in a fun, fast-paced environment, we would love to hear from you. At Domino's, our greatest asset is our people, and we're excited to see how you can contribute to our success!

Frequently Asked Questions (FAQs) for Customer Service Rep(03350) - 936 E 2nd St Role at Domino's
What are the main responsibilities of a Customer Service Rep at Domino's Pizza?

As a Customer Service Rep at Domino's Pizza, your primary responsibilities include taking and processing orders, preparing food, managing stock, and ensuring cleanliness in the store. You will also engage with customers over the phone and in person, handling cash transactions and making accurate change. Our goal is to provide excellent service, and you will play a key role in achieving that by ensuring customer satisfaction.

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What qualifications do I need to become a Customer Service Rep at Domino's Pizza?

To qualify for the Customer Service Rep position at Domino's Pizza, you must be 16 years of age or older. Additionally, you should have good communication skills to handle verbal and written instructions effectively. Basic math skills for cash handling and comfort with technology for order processing are also essential. A positive attitude and a willingness to learn and grow within the company are highly valued.

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Is there room for advancement as a Customer Service Rep at Domino's Pizza?

Absolutely! At Domino's Pizza, many of our successful franchise owners started as Customer Service Reps. There are numerous pathways for advancement, including moving up to management roles or exploring opportunities in corporate operations. We believe in promoting from within and supporting our team members' career goals.

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What kind of training can I expect as a new Customer Service Rep at Domino's Pizza?

When you join our team at Domino's Pizza, you will receive comprehensive on-the-job training to familiarize you with our operations. This includes learning how to operate equipment, take and process orders, and work effectively as part of our team. Our training is designed to help you feel confident and ready for your role.

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What kind of work environment can I expect as a Customer Service Rep at Domino's Pizza?

At Domino's Pizza, you can expect a dynamic work environment filled with energy and teamwork. We pride ourselves on fostering a positive and inclusive culture where everyone can flourish. Being part of a fast-paced team means that no two days are the same, and you can enjoy interacting with customers while delivering top-notch service.

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Common Interview Questions for Customer Service Rep(03350) - 936 E 2nd St
How do you handle difficult customers as a Customer Service Rep?

When dealing with difficult customers, it's important to remain calm and listen actively. Acknowledge their concerns and express empathy. Use phrases like 'I understand your frustration' and work towards finding a solution together, ensuring you maintain a professional demeanor while providing excellent service.

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What experience do you have in customer service?

Share specific examples from previous roles where you've provided excellent customer service, highlighting your communication skills and ability to resolve issues. Discuss any relevant training you have received and how it has prepared you for the role of a Customer Service Rep at Domino's Pizza.

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Why do you want to work at Domino's Pizza?

Express your enthusiasm for the brand and its commitment to customer satisfaction. Share how you align with the company values of teamwork and growth, and mention the opportunity to explore career advancement within the company as a motivating factor.

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How do you prioritize tasks during peak hours?

During peak hours, prioritizing tasks involves assessing immediate customer needs first, such as taking orders and prepping food, while also ensuring cleanliness and stock management. Effective communication with team members is crucial to coordinate efforts for a smooth workflow.

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Can you describe a time you worked as part of a team?

When discussing a teamwork experience, focus on a specific project or situation where your contribution helped achieve a goal. Highlight your collaboration skills, flexibility, and how you navigated challenges together to provide outstanding service to customers.

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How do you handle cash and process transactions?

Describe your familiarity with handling cash, emphasizing accuracy in transactions and giving change. Mention any experience you have with cash registers or point-of-sale systems, explaining how you ensure secure and correct financial processes.

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What would you do if you made a mistake with an order?

If I made a mistake with an order, I would immediately apologize to the customer and correct the order as quickly as possible. Accurately handling the situation shows accountability and a commitment to customer satisfaction—a key part of being a Customer Service Rep at Domino's Pizza.

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How would you ensure customer satisfaction?

To ensure customer satisfaction, I focus on understanding the customer's needs and delivering service that exceeds their expectations. I would strive to be friendly, efficient, and attentive while remaining receptive to feedback, always looking for ways to enhance the overall experience at Domino's Pizza.

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What do you think is the most important quality for a Customer Service Rep?

The most important quality for a Customer Service Rep is effective communication. Being able to clearly convey information and actively listen to customers ensures that their needs are understood and met. A friendly demeanor also helps create a positive brand impression.

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How do you stay motivated during long shifts?

To stay motivated during long shifts, I focus on maintaining a positive attitude and finding joy in interactions with customers and team members. Setting small goals throughout the shift can help sustain energy levels, making it easier to provide great service consistently.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
April 22, 2025

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