Italian Speaking Support Specialist for Financial Software - job 1 of 2
The House of Mercier is at the forefront of recruitment services, dedicated to connecting skilled professionals with extraordinary career opportunities globally. We are on the lookout for an Italian Speaking Support Specialist for Financial Software to enhance our customer support team. In this role, you will play a pivotal part in providing exceptional support to our Italian-speaking clients who utilize our financial software solutions. Your key objective will be to resolve inquiries, troubleshoot problems, and ensure that users have a seamless experience while navigating our products. This role requires not only technical expertise but also the ability to convey complex information in a clear and understandable manner. As part of our collaborative team, you will have the chance to contribute your knowledge and skills to foster strong client relationships, enabling our customers to leverage our software to its fullest potential. Join us at The House of Mercier to make a difference in the financial software sector!
Responsibilities
- Provide timely and effective support to Italian-speaking clients regarding our financial software products.
- Diagnose and resolve software-related issues, ensuring a smooth user experience.
- Communicate technical information clearly and effectively to clients with varying levels of expertise.
- Document client interactions and technical resolutions in our support systems.
- Collaborate with technical and development teams to address product issues and improve software performance.
- Offer training and user support to clients to maximize their understanding and utilization of software features.
- Assist in creating support documentation and materials for customers.
- Fluency in Italian and English, both verbally and in writing.
- Demonstrated experience in customer support, ideally within the financial software sector.
- Strong problem-solving abilities with a focus on customer satisfaction.
- Excellent communication skills with a talent for explaining complex concepts clearly.
- Familiarity with customer support and help desk software.
- A strong interest in financial technologies and a willingness to learn.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Private Health Insurance
- Training & Development
- Performance Bonus
- And More...
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