Customer Service Rep(05232) - 10601 Jefferson Hwy - job 1 of 2

As a Customer Service Representative (CSR) at RPM Pizza, you will engage directly with customers, ensure their needs are met, and uphold the brand's image. Your main duties will involve taking orders, maintaining store cleanliness, operating equipment, and providing excellent customer service. You’ll also gain skills in organization, problem-solving, and time management, contributing to a positive atmosphere for both customers and team members.

To qualify for the Customer Service Representative position at RPM Pizza, candidates must be at least 16 years old (with work permits applicable in certain areas). Strong communication skills and a positive attitude are essential, along with basic math skills for handling payments. Being outgoing and maintaining a cheerful demeanor will help you thrive in this customer-facing role.

RPM Pizza provides a range of benefits for Customer Service Representatives, including flexible hours, competitive pay, and opportunities for career advancement. You will also have access to medical, dental, and vision insurance if you average 30 hours a week, a 401K program, and exclusive discounts on products. Additionally, RPM Pizza prioritizes your development through comprehensive training programs.

Starting as a Customer Service Representative (CSR) at RPM Pizza can pave the way for a fulfilling career in management. Many of our CSRs move on to own their own Domino's store. You'll learn essential skills such as team building, problem-solving, and customer service, which are crucial for managerial positions within the company.

RPM Pizza is recognized as one of the largest Domino's franchises in the U.S. with a commitment to creating a supportive work environment. We value our team members by fostering a fun atmosphere and providing comprehensive training. We believe in promoting from within, recognizing that our CSRs are the key to delivering exceptional customer experiences.

Think of a specific instance where you went above and beyond for a customer. Share the scenario, your actions, and the positive outcome. Highlight your communication strengths and your ability to resolve issues effectively.

In response to this question, emphasize your time management skills and ability to stay calm under pressure. You may want to illustrate with an example of how you prioritized tasks and maintained customer satisfaction in a hectic environment.

Convey your belief that the core of a CSR's role is to create a positive experience for customers. Discuss the importance of communication and the ability to genuinely connect with customers, just as RPM Pizza emphasizes its family-oriented culture.

Explain that active listening is key; understanding the customer's concerns allows you to address them effectively. Share techniques you might use to de-escalate the situation and ensure the customer feels heard and valued.

Your answer should reflect an understanding of RPM Pizza's family-oriented values and its commitment to customer service excellence. Share specific reasons why you feel a connection to the company's mission and values.

Discuss a particular situation where collaboration was key to achieving a goal. Highlight your communication skills, how you supported your teammates, and the positive result of working together.

Acknowledge that mistakes happen. Explain that you would apologize sincerely, rectify the error promptly, and do your best to ensure the customer’s satisfaction while maintaining a positive attitude.

Share your approach to prioritization based on urgency and importance. You could discuss how you manage time effectively, maintaining customer service as a top priority while fulfilling other responsibilities.

Highlight specific organizational tools and techniques you’ve found effective, such as to-do lists or prioritizing tasks. Mention your ability to stay focused and efficient during busy times.

Be honest about your availability and flexibility. Indicate your willingness to adapt to the varying hours required for a CSR role while expressing enthusiasm about contributing to the team at RPM Pizza.