Italian Speaking Customer Consultant - Transportation Services
The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an Italian Speaking Customer Consultant to join our dynamic team in the transportation services sector of the online media industry. This role is perfect for those who thrive in a fast-paced, customer-oriented environment and possess strong communication skills. As a key member of our team, you will be responsible for delivering exceptional service to our Italian-speaking clients, helping them navigate our transportation services efficiently. Your ability to understand the nuances of customer needs, paired with your fluency in Italian, will enable you to build lasting relationships and ensure high levels of customer satisfaction. You will be contributing to a global network and will play a vital role in the growth of our clients' businesses by utilizing your expertise to offer tailored solutions. If you are passionate about providing quality service and interested in the transportation industry, we would love to hear from you!
Responsibilities
- Provide exceptional customer support to Italian-speaking clients via multiple communication channels including phone, email, and chat.
- Assist clients with inquiries related to transportation services, ensuring accurate and timely responses.
- Identify and troubleshoot issues faced by customers, offering effective solutions and ensuring satisfaction.
- Maintain up-to-date knowledge of the transportation services offered by the company and the broader online media industry.
- Collaborate with other departments to enhance service delivery and address customer concerns seamlessly.
- Prepare and maintain detailed documentation of customer interactions and feedback for quality assurance purposes.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Fluency in Italian and English, both written and spoken, is essential.
- Previous experience in customer service or a related field is preferred, particularly within the transportation or online media industry.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills, with an emphasis on active listening and empathy towards customers.
- Ability to work collaboratively in a fast-paced team environment while managing individual tasks effectively.
- Familiarity with online media platforms and technology tools related to customer support.
- A positive attitude and a passion for helping customers achieve their goals.
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Private Health Insurance
- Training & Development
- Performance Bonus
- And More...
Average salary estimate
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