Customer Service Rep(05869) - 813 S Broad St

As a Customer Service Rep at DAKS, Inc, you will manage a large volume of incoming calls, assist in preparing food orders, conduct daily and weekly cleaning tasks, and identify and assess customers' needs. Handling customer complaints and providing appropriate solutions are also key responsibilities to ensure high customer satisfaction.

To be a successful Customer Service Rep at DAKS, Inc, you need excellent communication and presentation skills. The ability to multitask, prioritize, and manage your time effectively is essential. Furthermore, all applicants must be at least 16 years of age to apply.

DAKS, Inc fosters a positive work environment by emphasizing team collaboration and support. With a focus on individual growth and family values, many employees enjoy long tenures here, with numerous team members celebrating over 15 years of service, standing in stark contrast to the industry norm.

Essential skills for a Customer Service Rep at DAKS, Inc include outstanding communication abilities, problem-solving aptitude, and a genuine excitement for helping customers. The ability to manage multiple tasks efficiently and maintain a positive attitude under pressure is also highly valued.

DAKS, Inc not only offers a memorable job experience but also significant opportunities for growth. Many employees have transitioned from Customer Service Reps to various roles within the company, including franchise ownership, reflecting our commitment to developing talent within our ranks.

When facing a difficult customer, it’s important to remain calm and attentive. Listen actively to their concerns, validate their feelings, and then provide a solution that aligns with company policy. Remember, your goal is to leave the customer feeling satisfied.

To answer this question effectively, think of a specific example where you used communication and problem-solving skills to resolve a conflict, be it in a work scenario or a personal situation. Highlight the steps you took and the positive outcome that followed.

Describe your personal techniques for staying organized and cool under pressure. This could include prioritizing tasks, taking short breaks, or using checklists. Stress management is essential for a Customer Service Rep, so showcasing your approach will impress the interviewer.

Talk about your method for prioritization in a customer service context, such as addressing customer inquiries swiftly and managing food orders effectively. Mention the balance between urgency and importance, highlighting your ability to multitask.

Discuss your admiration for the company's values, commitment to customer satisfaction, and supportive work environment. Mention specific aspects of DAKS, Inc that resonate with you, reflecting your genuine interest in becoming part of the team.

A great customer service experience stems from exceptional communication, empathy, and effective problem-solving. Discuss how meeting the customer’s needs and providing them with a seamless experience is paramount to the role of a Customer Service Rep.

Acknowledge that it’s okay not to have all the answers immediately. The appropriate response is to inform the customer that you will find the information or direct them to the appropriate resource, ensuring them that you will follow up as needed.

Provide a story where you exceeded customer expectations, focusing on the steps you took and the impact it had on the customer’s experience. Highlight your commitment to service excellence.

Explain your approach to receiving feedback, emphasizing your willingness to listen, learn, and adapt. Show that you value customer feedback as an opportunity for growth and improvement.

Share your techniques for maintaining motivation, such as setting personal goals, staying energized by engaging with customers, or finding enjoyment in the workplace environment. Show that you can stay focused and upbeat even during routine tasks.