Customer Service Rep(06153) - 4510 Highway 411 - job 1 of 2

As a Customer Service Rep at 4510 Highway 411, your primary responsibilities include operating equipment, stocking ingredients from the delivery area to storage and workspaces, preparing food products, processing telephone orders, and taking inventory. Additionally, you'll be tasked with maintaining a clean workplace, which is essential in a food service environment.

To be successful as a Customer Service Rep at 4510 Highway 411, you should possess strong communication skills for customer interactions, the ability to perform quick mathematical calculations, and proficiency with computers for entering orders. Attention to detail and the capability to work well in a fast-paced team environment are equally important.

At 4510 Highway 411 in Madisonville, the minimum age to apply for the Customer Service Rep position is 16 years old. This allows us to engage younger individuals while providing essential on-the-job training to help you flourish in this role.

As a new Customer Service Rep at 4510 Highway 411, you will receive comprehensive orientation and on-the-job training. This will cover all essential functions of the job, ensuring you feel prepared and confident to perform your duties effectively while serving our customers.

At 4510 Highway 411, we take confidentiality seriously. All personal information provided by our employees is kept strictly confidential in accordance with EEO guidelines. We foster a safe and respectful working environment for everyone.

When answering this question, highlight specific experiences where you successfully resolved customer issues. Use a STAR method — describe the Situation, Task, Action, and Result to demonstrate your effective communication and problem-solving skills.

In response to this question, explain your method for prioritization. You might mention the importance of assessing urgency and efficiently managing time while ensuring quality in order fulfillment.

Discuss the importance of listening attentively and repeating the order back to the customer. Mention using tools like checklists or digital systems to minimize errors, which is vital in a fast-paced service environment.

Provide a specific example that illustrates your dedication to customer service. Describe the situation, what actions you took, and how it positively affected the customer’s experience.

Mention your approach to remaining calm and empathetic when dealing with frustrated customers. Explain the importance of listening to their concerns and finding solutions that meet their needs.

Detail your experience with handling cash, including making change accurately and processing transactions quickly. Emphasize your attention to detail and commitment to ensuring a smooth checkout process.

Discuss the significance of collaboration and communication within a team. Provide examples of how you have supported teammates in achieving common goals, especially in high-pressure scenarios.

Share your belief in promoting a friendly and supportive environment. Mention specific behaviors such as being approachable, maintaining a positive attitude, and helping to uplift coworkers.

Talk about your commitment to learning by regularly engaging with training materials, seeking feedback from supervisors, and staying informed about new products and services to effectively assist customers.

Articulate your passion for customer service and your eagerness to contribute to a reputable team. Discuss how 4510 Highway 411's values align with your own and express your enthusiasm for the learning opportunities it provides.